Senior Field Service Technician

The Company Invio Automation is an Industry 4.0 automation leader that serves a variety of high‑growth end‑markets including medical devices & life science, renewable energy, mobility, logistics & fulfillment, and heavy industry. Our Automation Solutions and Automation Technologies divisions work together to deliver Factory of the Future consulting and mission‑critical R&D pre‑validation services that pave the way for a comprehensive suite of automation solutions where accuracy, efficiency, and precision are essential for success. With six locations across North America and a global network of collaborative partners, Invio Automation’s geographic footprint provides customers with a presence in key markets where local service and support are valued. Department : Business Development Reports To : Site Director FLSA Status : Non Exempt Description A Senior Field Service Technician is responsible for providing service and customer support during field visits or dispatches. This individual must be able to apply mechanical and electrical/pneumatic knowledge to build and test industrial tooling systems according to engineering data. Applying a working knowledge of mechanical and electrical/pneumatic principles as well as the ability to understand wiring diagrams, layout drawings, and engineering specifications is required. Responsibilities Managing all on‑site installation, repair, maintenance, and test tasks Able to perform mechanical, hydraulic, electrical, and pneumatic troubleshooting, repairs, and maintenance Diagnose errors or technical problems and determine proper solutions Interpret 2D drawings of mechanical and controls assembly, including control wiring diagrams and pneumatic control logic diagrams; electrical wiring diagram familiarity is essential Support, install, troubleshoot, and validate systems which include pneumatics, servos, VFDs, relays, communication networks, touchscreens, pushbuttons, and robotic integration Plumb and wire mechanical ergonomic lift‑assist tools, secure tools, robotic/automated systems, and special machines to drawings/schematics provided Provide consistent and quality‑driven product results associated with assembling and terminating control panels, control plates, and wire/tube harness assemblies Mechanically assemble various tools and special machines using mechanical, pneumatic, and electrical components in the construction of the machine system Demonstrate professionalism in all activities and provide efficient service to internal and external customers Ensure continuous improvement of operations and processes Communicate effectively with co‑workers and customers both orally and in writing Operate forklift, scissor lift, etc. Travel internationally and up to 100% Be willing to work holidays Qualifications To perform this job successfully, an individual must be professional, proactive, and positive. Having a passion for exceptional customer service and support is a must. Being sensitive to the unpredictable demands and uncertainties associated with customer service is a requisite to delivering superior results and exceeding the expectations of very demanding customers. Other Skills and Abilities Install new systems and troubleshoot existing installations of mechanical and pneumatic systems Read and understand mechanical and electrical drawings Use hand/power tools and possess a basic understanding of machining tools Working knowledge of personal computer, keyboard, and software programs Working knowledge of manufacturing processes Strong interpersonal skills Good verbal and written skills Proven organizational skills Prioritize work with limited supervision Explain how and why specific conclusions were reached Maintain confidentiality Work well under pressure and remain flexible to changing schedules and demands Education High School diploma or GED equivalent. Minimum 8 years’ experience and knowledge in Automotive, Metals, Plastics, Packaging, and Material Handling industries is a plus. Invio Automation’s Core Values We take pride in the reliability of our team and the difficult problems we solve for customers. We deliver real customer value that positively impacts the lives of those around us. We are dependable. Relationships and trust matter. Our ingenuity and desire to improve lives will complement our suite of solutions. We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver. We believe exceptional service is better demonstrated than said. Seniority level Mid‑Senior level Employment type Full‑time Job function Engineering and Information Technology Automation Machinery Manufacturing #J-18808-Ljbffr