ServiceNow SecOps Engineer

OpenKyber is a Service Disable Veteran-Owned IT staffing firm, ISO 9001, and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring. I came across your profile, and something stood out. Title: ServiceNow SPM Process Lead



Duration: 3 Months



Location: Westerville, OH, 43082



Duties:

• Process Documentation & Training: Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace; Create end-user and practitioner training materials - guides, quick reference cards, and walkthroughs - aligned with Vertiv standards; Establish and document standard operating procedures (SOPs) for SPM workflows and governance; Maintain a living documentation library that keeps pace with platform updates and process changes
• Resource Management Rollout Lead: Lead the rollout of Resource Management capabilities to IT teams; Define and document resource allocation processes, roles, and responsibilities; Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs; Deliver training sessions and enablement activities to support IT team onboarding to Resource Management
• Idea Management & Strategic Planning Workspace Expansion: Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across Vertiv; Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding; Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment; Serve as the primary point of contact for business units during their SPM onboarding experience
• Stakeholder Engagement & Change Enablement: Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback; Facilitate training sessions and workshops for end users and practitioners across organizational levels; Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership; Support continuous improvement of SPM processes based on user feedback and organizational needs

Skills: ServiceNow Certified Implementation Specialist (CIS) - SPM or ITBM; Experience with Strategic Planning Workspace and Innovation Management in ServiceNow; Background in change management or organizational change enablement methodologies; Familiarity with ITIL and portfolio/program management frameworks; Experience working in a global, matrixed organization with diverse business unit stakeholders; Familiarity with ServiceNow Yokohama release or later



Education: Experience with ServiceNow Strategic Portfolio Management (SPM) modules, including Resource Management, Idea Management, and Demand Management; Strong process documentation and technical writing skills - ability to translate complex workflows into clear, usable content; Experience creating training materials for end users and practitioners across varying technical skill levels; Proven ability to lead technology rollouts or deployments across multiple business units; Excellent stakeholder management and communication skills - comfortable presenting to both technical and business audiences; Ability to work independently, manage multiple workstreams simultaneously, and meet deadlines with minimal supervision; Strong organizational skills and attention to detail in managing rollout plans and documentation repositories

For applications and inquiries, contact:View email address on us.fitly.work