Retail Store Manager

Overview Retail Store Manager $20.37 to $23.50 per hour In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Managers total yearly income. Perks and Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays. Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle. The ability to earn unlimited commission above your hourly base rate. Vacation: one week of paid vacation after six months of active, full-time service; additional weeks after one year and annually thereafter; 120 hours after five years (adjusted by state/local requirements). Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years (adjusted by state/local requirements). Employee discounts from day one of active employment. Tuition Reimbursement up to $2,000 per year for full-time employees who meet requirements. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks! Auto-enrollment in the FirstCash 401k program after six months of employment. Access to the FirstCash Pet Insurance program. Position Summary We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. A Store Manager will be responsible for maximizing financial goals and managing Customer Relations / Customer Satisfaction. Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. The Store Manager will be required to analyze the store's financial statements to ensure financial goals are met and adjust as necessary. The Store Manager commits to the company's asset protection program through inventory control, following policies and procedures, and securing customers' loans. The Store Manager will, with the use of internal and external marketing tools, promote our business and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more. This position offers a competitive wage plus a bonus based on the store’s performance. The successful Store Manager’s actual pay will be based on various factors, such as work location, qualifications, and experience. This position reports to the area’s District Manager. Responsibilities of a Store Manager (This is a representative list of the general duties the Store Manager position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.) Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues. Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards. Recruit top talent by sourcing candidates through company-prescribed channels. Opens and closes the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets. Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans. Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting. Evaluate the store's financial statements and drive profitability through communication and goal-setting. Ensure operating standards meet or exceed FirstCash standards. Monitor loan qualification and buying processes to ensure value and integrity of all loans issued. Complete assigned tasks and training for self-development. Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives. Remain up-to-date on product knowledge. Other related duties as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties and tasks for extended periods (standing, stooping, walking, climbing, etc.), in accordance with law. Demonstrated ability to effectively supervise others. Ability to work with firearms and to become firearms certified. Employees may assist customers on exterior of the building or retrieve products from exterior storage. Minimum Age: 18 years old High School Diploma, GED, or equivalent experience Should be able to work in multiple locations as business needs dictate. Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays. Store Managers will work 45+ hours a week; hours are not guaranteed. Computer literate and able to operate POS systems and standard office machines. Ability to multi-task in a fast-paced environment Detail-oriented with strong organizational skills. Analytical skills Cash handling experience is required. Ability to work independently with minimal supervision Excellent work ethic and strong business sense. Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the store’s monthly gross profit. Applicants will receive more details during the interview process. Note: The information contained in this description is not an all-inclusive list of duties and responsibilities. Management may reassign duties at any time. Duties may change due to reasonable accommodation or other reasons. Should you be offered and accept a position, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below any applicable local minimum wage requirements. * Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply. ** FirstCash 401K program is available to all employees 21 years of age (or older). ***Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled. Submission of your application confirms your opt-in to receive additional communications from the FirstCash Talent Acquisition Team. Message and data rates may apply. You can unsubscribe at any time. Visit for more information. FirstCash Holdings, Inc. is an Equal Opportunity Employer It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations will be provided where qualified. #J-18808-Ljbffr