Claims Team Lead, General Liability

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

As a Team Lead at Reserv, you're not just managing from the sidelines-you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on. When your team needs you, you jump in and handle claims right alongside them.

This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims. You're a critical player for the team, the customers, and the client-balancing strategic leadership with rolling up your sleeves when volume demands it.

Love fast-paced environments? Thrive on variety? Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter-this role was built for you.

Who you are

• Highly motivated, growth-oriented, impactful and influential
• You're a claims professional with a track record of success in commercial claims-Premises, Construction, New York Labor Law, or other complex General Liability
• Strong leader who motivates, supports, and teaches teams to excel (through formal management or peer/project leadership)
• You're tech-oriented and excited about building a tech-driven claims organization with proven results leveraging technology and analytics
• Passionate about your team, the customer, and their experience
• You're empathetic and patient with everyone you interact with
• Driven by a sense of urgency (without working around the clock)
• Creative problem solver who challenges assumptions and leverages technology and team talents to address problems
• You're curious - you want the whole story so you can make smart decisions early and be decisive when it counts
• You can dive deep into details while staying focused on the big picture
• Anti-status quo - you don't just wish things were different, you act on it
• Comfortable with phone communications and understand why they matter throughout the claims process
• You have a sense of humor (claims are hard enough as it is!)

What you'll do

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice
• Responsible for having direct reports
• Serve as backup/leader when the Manager is out of office
• Responsible for initial onboarding tasks / access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

• 7+ years of insurance claims experience in high exposure commercial general liability claims, with knowledge of New York Labor Law is needed
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 2+ years of leadership experience with a preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information the experience and attributes of the ideal candidate

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!