NEW JOB OPENING REFERRAL PROCESSOR IN ATLANTA, GA, USA!

Job Description
Required Education:
• High School Diploma OR equivalent required

Required Qualifications/Skills/Experience:
• Two (2) years of previous experience in a healthcare setting required
• Minimum of one (1) year of phone experience, including outgoing and/or inbound calls and escalations required
• Knowledge of medical terminology required
• Typing speed of 35 WPM required
• Strong customer service skills and the ability to multitask
• Experience using 10-key touch pad required
• Demonstrated customer service skills and customer-focused abilities
• Working knowledge and/or ability to understand CPT-4 and ICD-9 coding principles
• Professional communication and organizational skills required
• Seasonal Flu Vaccination/Declination required Nov 1 - Apr 30
• Flu vaccination required prior to start date for onsite workers

Overview:
• 3-month assignment to start with a high probability of extension
• Schedule: 40 hours per week, 8 hours per day
• Parking deck available and parking permit provided
• Professional dress code required
• Potential opportunity for extension and possible FTE conversion based on business need

Job Summary:
• The Referral Processor I performs a variety of clerical procedures to process outside medical referrals, functions as a liaison, and works independently
• This role focuses on delivering excellent customer service while supporting members/patients and maintaining productive working relationships
• The ideal candidate will actively seek information to understand member/patient circumstances, expectations, and needs while responding quickly to resolve issues

Job Responsibilities:
• Process outside medical referrals accurately and efficiently
• Function as a liaison between members/patients and healthcare teams
• Handle inbound and outbound calls, including escalations when needed
• Build rapport and maintain cooperative relationships with members/patients
• Understand and respond to member/patient needs in a timely manner
• Maintain accurate records and documentation
• Utilize medical terminology, CPT-4, and ICD-9 coding knowledge in daily tasks
• Perform clerical and administrative support duties independently
• Demonstrate strong multitasking and customer service skills in a fast-paced environment

Industry:
• Healthcare

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).