Bilingual Contact Center Business Analyst - Hybrid Gold River, CA

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Bilingual Contact Center Business Analyst - Hybrid Gold River, CA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Participates in support of infrastructures, applications, and technology initiatives, both from an operational perspective in conjunction with existing standards and methods of delivery. Collaborate with other technology teams and clients to deploy technology architectures and solutions. Research, escalate, and resolve, technology problems relating to the global technology environment.

Your role in our mission

Gainwell empowers you show you’re a pro and help clients deliver better health and human services outcomes using innovative technology and solutions.

• Hourly Interaction with other members of the team is expected
• Bring your knowledge as Contact Center Business Analyst to help in understanding the requirements and executing them in a successful project
• Support workflows and technical personel to determine requirements
• Support quality control in testing requirements

What we're looking for

• Three or more years working as a Business Analyst or "requirements translator" between technical and non-technical personnel, with 1 or more years of Health and Human Services experience preferred.
• Bilingual - must be fluent in Spanish / English
• Experience working with Contact Center software/solutions (AWS Connect) preferably

• Knowledge of Microsoft Excel advanced features such as macros and/or relational database software

• Ability to clearly and concisely translate technical requirements to a non-technical audience

What Sets You Apart

• Proficient skills in personal computer operation and business solutions software
• Analytical and problem-solving abilities
• Strong interpersonal skills for effective interaction with customers and team members
• Good written and oral communication skills
• Presentation skills to communicate with management and customers
• Ability to work in a team environment

What you should expect in this role

• Hybrid position requires 2 days a week in our Gold River, CA office

• Candidate must live within commuting (1 hour driving) distance to our Gold River, CA office

• Video cameras must be used during all interviews, as well as during the initial week of orientation
• Photo will be taken during screening for verification in all steps of the recruitment process.
• The deadline to submit applications for this posting is October 22, 2026
• #LI-HC1
• #LI-Gold River, CA
• #LI-Contact Center
• #LI-AWS Connect

Please ensure you join all screenings, interviews and meetings from a quiet location with a stable internet connection.

Video is required for screenings and interviews, so please test your camera and microphone in advance.

Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview.

The pay range for this position is $62,500.00 - $89,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.