IT Support Technician

IT Support TechnicianClient: American Seafoods through prime vendor Seattle, WA (Need locals or who can relocate is also fine) 8 Months contract - day one onsite Pay Rate: $33/hr on CTCService desktop technician with full life cycle experience meaning from user creation to decommissioning a user, troubleshooting custom applications - experience with knowledge base articles - custom application setup Responsible for coordination & support of various IT processes and programs related to a variety of projects and initiatives within the IT Department.Responsibilities:Carry out research on various technical subjects as requested by IT TeamAssist other IT teammates in supporting all users including the vessels and our international offices (Japan, China, Europe) employees.Maintain corporate and vessel Active DirectoryInstall software/hardware on corporate and vessel computers.Provides front line & Tier 1 & 2 support to corporate and vessel users.Image and deploy corporate desktops and laptops.Maintain and perform audits of software, consumable, and non-consumable inventory, and accounts.Setup new EmployeesTrain Users on new software and products when needed, either one-on-one or small group settingsPerform new user setup, department transfers and terminations.Scan paper invoices into IT MailboxManage inventory of peripherals, including keyboard/mice, monitors, headsets, speakerphones, and network/computer cablesManage/Deploy desktops & laptops inventory according to company replacement policy on vessels and corporate/remote offices.Be the first contact for users when they need help troubleshooting a problem. Triage incidents requests.Manage Corporate Key Card Access SystemRack and Stack HardwareCoordinate and set up IT/vendors meetings as needed including equipment needs, etc.Participate in projects as assigned by IT ManagementEscalate/Assign incident tickets to appropriate team members.Skills Required:Excellent Customer Service skillsKnowledge of IT Systems, practices, and principlesKnowledge of IT General Controls (ITGC)Knowledge of ITIL and ITSMStrong competency with computers and all productivity software programs, particularly with Microsoft Windows applicationsStrong technical knowledge of M365 Suite of productsStrong functional knowledge and experience with Microsoft SharePoint and Microsoft Office suiteResourcefulness, organizational skill and detail orientated.Ability to handle administrative details independentlyAbility to prioritize tasks and meet critical deadlinesStrong competency in conducting on-line researchStrong will and desire to learn new technical skillsDependability with excellent time-management skillsUnquestionable ethics and sensitivity for confidential informationAbility to maintain perspective and approach challenges with flexibility and optimismEducation/Experience Required:4+ years of relevant work experience preferred, not required. Extensive computer software proficiency including Microsoft Word, Excel, PowerPoint, and Outlook Bachelor's Degree or equivalent.