Customer Service Representative (ServiceTitan Experience a PLUS!)

Are you a phone-answering pro with a knack for making people smile — even when their toilet isn’t? Join the team at Tony LaMartina Plumbing Company , a family-owned business with over four generations of service in St. Louis. We’re growing fast and looking for a dependable, friendly, and organized Customer Service Representative (CSR) to help us continue delivering 5-star service. If you love structured workdays, solving problems, and talking to customers who just want someone who gets it — we want to meet you. Bonus points if you already know ServiceTitan (our software of choice), but we’ll train the right person with the right attitude. Schedule No weekends, no nights, and no surprises. Just a solid, reliable schedule. $18–$24 per hour (based on experience and skills) ... and weekly BONUS! Paid holidays and paid time off Consistent hours in a friendly, supportive environment Training provided (especially if you’re new to ServiceTitan) Fun team culture, occasional snacks, and the occasional dog visit (seriously) Responsibilities Answer incoming phone calls with professionalism and a positive attitude Schedule service appointments quickly and accurately in ServiceTitan Communicate with internal team members to keep jobs flowing smoothly Outbound calls to our members (they're the best!) Represent the brand with a customer-first mindset (yes, tone does matter) Qualifications Experience with ServiceTitan is preferred (but not required — we’ll train the right fit) Strong verbal and written communication skills Ability to stay organized and handle multiple priorities Professional, friendly, and reliable — someone who shows up on time and brings their A-game Comfortable using computers and modern office tools Why Work Here? We’re a family business trusted in St. Louis for over 4 generations We have over 1000 5-star Google reviews — our customers love us, and you will too We take plumbing seriously — but not ourselves You’ll be part of a tight-knit team where your work truly matters Ready to be the calm, confident voice on the other end of the line? #J-18808-Ljbffr Tony LaMartina Plumbing Company, Inc.