Director of Customer Experience

Keller Executive Search

Director Of Customer Experience

Our executive search team is partnering with a privately owned luxury lifestyle retailer to appoint a Director of Customer Experience. The company operates a growing collection of stores offering premium apparel, artisan jewelry, leather goods, footwear, and carefully selected accessories.

The Director will shape how customers experience the brand across physical stores and digital channels. This individual will establish service standards, strengthen client relationships, and help store teams deliver a consistently high-touch shopping experience as the business grows.

Key Responsibilities

Develop customer experience standards across the retail network.
Create strategies that strengthen customer loyalty and repeat business.
Partner with store leaders to improve service quality and client engagement.
Review customer feedback and identify recurring opportunities for improvement.
Develop clienteling practices for high-value and repeat customers.
Support service planning for new store openings.
Monitor customer experience metrics and communicate findings to leadership.

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Vacancy posted 5 days ago

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