Customer Program Manager

Get AI-powered advice on this job and more exclusive features. This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $150,000.00/yr - $190,000.00/yr Job Description We are looking for a Customer Program Manager (CPM) to assure our customers' success with our clients products and services fostering long-term, strategic partnerships. The CPM is the primary contact for our most important customers, marshalling the client, and 3rd party resources in support of these customers' test challenges and operational efficiency using our equipment. The CPM will establish customer satisfaction standards, institute strategic plans, and monitor progress for schedule performance, cost management, technical excellence, and customer satisfaction. This person will also initiate program corrections as critical deviations are identified. This is a unique opportunity, ideal for a candidate with diverse technical and communication skill sets to oversee & direct a multi-disciplinary group. To have a high impact on success, the candidate must be capable of setting and adjusting priorities rapidly, allocate project resources appropriately and be tactical in creating strategies, as well as building strong customer relationships. We are looking for an energetic, intelligent, and dynamic individual with high integrity to join our team. It is a fast-paced environment so this individual must also be able to handle rapidly changing work assignments. Serve as key customer contact on customer contract performance and support. Define program requirements in terms of product design, systems and process management, project budgets, cost management, resource deployment, technical support, program/project phases, master schedules/project milestones and all other planning activities for program implementation & on-going maintenance. Provide leadership, project management and direction to cross-functional teams supporting customer program requirements focused on customers' use of our equipment. Support customer personnel by directing ATS functional resources to provide on-going assistance and instructions in the deployment and operation of semiconductor test equipment/tools/systems and product applications. Liaison with customers' manufacturing partners in the optimal operation of our equipment. Conduct and facilitate program reviews to assess cost and delivery performance and ensure the achievement of technical goals and contract commitments while keeping within a budget. This may include post-mortem analysis after product or program launch. Present status reports to senior management, including any action recommendations requiring further approvals. Collaborate with procurement, engineering, manufacturing / operations, and quality assurance in overseeing the selection and contract performance of subcontractors providing technology, key product components and engineering services for assigned programs. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management Industries Semiconductor Manufacturing Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Customer Program Manager jobs in Lake Forest, CA . Air Dominance & Strike - Technical Program Manager, Mission Autonomy Senior Contract Sourcing Program Manager Senior Contract Sourcing Program Manager Irvine, CA $100,000.00-$140,000.00 3 weeks ago District Services Manager- Orange County, CA Irvine, CA $75,000.00-$120,000.00 1 week ago Senior Manager / Director of Software Development Newport Beach, CA $17.25-$26.00 1 week ago Newport Beach, CA $17.25-$26.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Insight Global