Senior Program Manager - Facilities & Operations

Job Description

Job Description

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

Turner & Townsend is seeking an experienced Sr. Program Manager to supporting a Retail Real Estate Program Management & Operations (PMO) team. This role sits at the intersection of strategy and execution, primarily supporting the Preservation (Facilities) team with occasional cross-over into development workstreams.

This is a hands-on program management role for someone who thrives on identifying operational inefficiencies, driving cross-functional coordination, and turning data observations into actionable programs. The ideal candidate brings a strong facilities management or store operations background and can hit the ground running on a wide variety of initiatives -- from process improvement to program development on topics such as vendor performance or specifications with reoccurring repairs.

Responsibilities:

• Manage a dynamic portfolio of facilities-related initiatives ranging from one-off operational requests to longer-horizon improvement programs, ensuring clear ownership, timelines, and outcomes
• Serve as a key resource for the Preservation team on ad-hoc requests including but not limited to process improvement, vendor performance, means & methods, and facilitating supportive training
• Review work order data in ServiceChannel (or equivalent CMMS platform) to surface operational trends, then drive the appropriate next step -- whether that's engaging Design on an alternate spec, tightening a service frequency, or standing up a new mitigation program
• Identify opportunities to formalize recurring issues into structured programs (e.g. leak mitigation, reducing repetitive maintenance & repairs)
• Coordinate cross-functionally (e.g. Design, Construction, Facilities, Operations, and external Vendor partners) to advance program initiatives
• Communicate and present findings, recommendations, and project status clearly to stakeholders at all levels, including director-level and above
• Develop and maintain program documentation, status reporting, and process guides as needed
• Support the broader PMO team across both Preservation and Development workstreams as needed  
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable. 

Qualifications

Required

• Bachelor’s degree in construction management, architecture, engineering, facility management, program/project management, or related field
• 7+ years of program or project management experience within a Real Estate, Facilities, or related organization
• Background in facilities management, building operations, or retail/store operations, with the ability to understand field-level issues and their lifecycle impact (e.g. standards, design, construction, sourcing) and make practical, informed recommendations
• Strong critical thinking and problem-solving skills, with a track record of turning observations into action, even amidst ambiguity
• Excellent written and verbal communication skills, with the ability to synthesize complex information for diverse audiences
• Proven ability to manage multiple concurrent workstreams and shifting priorities with minimal direction
• Strong verbal and visual communication skills, especially in programs such as Keynote and Miro
• Proficiency in standard project management and productivity tools (e.g. Pages, Numbers, Keynote, Wrike, or similar)

Preferred

• Familiarity with ServiceChannel or other CMMS/work order management platforms
• Experience working within a PMO structure or supporting a centralized operations function
• Exposure to retail, corporate, or a global-scale portfolio real estate environments
• Experience coordinating with design, construction, operations teams on specification or scope-related issues (e.g. HVAC, electrical, design, sustainability, constructability, durability)

Additionally, this is not a heavy data analytics role. While comfort reviewing and interpreting operational data is important, candidates are not expected to have an advanced analytics background. The emphasis is on program management, operational judgment, and the ability to drive action based on what the data is telling you.

Additional Information

The salary range for this full-time role is $140K-$160K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications. 

*On-site presence and requirements may change depending on our client's needs* 

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. 

We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.  

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

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All your information will be kept confidential according to EEO guidelines. 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.