Client Support Coordinator

Client Support Coordinator

The Client Support Coordinator (CSC) ensures the seamless delivery of services and support to our clients and involves a diverse range of responsibilities aimed at enhancing the overall client experience and facilitating effective communication and coordination. The CSC is responsible for supporting the Clinical Program Director with tasks pertaining to client case management tasks and ensuring an overall valuable experience for the clients.

Qualifications:

1. Must be 21 years or older to apply for this position.
2. Must be able to pass a criminal background screen.
3. Education Requirement: Bachelor's Degree in a Human Services or related field.
4. Possess valid driver's license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 3 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.
5. CPR/First Aid Certification
6. Current T.B. clearance
7. Physical Requirements: Ability to work on a computer/keyboard, use electronic systems, communicate with others through written and verbal formats, ability to sit, stand, or walk for long periods of time, ability to climb stairs, listening, reading comprehension, lifting up to 20 lbs.

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

1. Ability to communicate with family members, clients, and other staff members professionally and respectfully.
2. Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators, scanners, and shredders.
3. Ability to be professional and maintain a positive attitude and relationships with coworkers.
4. Excel at both written and verbal communications to convey essential information; must be able to utilize the proper linguistic syntax and spelling.
5. Knowledge of clinical and medical terminology as it relates to the delivery of clinical care to the clients within our programs as required by our payers.
6. Knowledge of the clinical, medical, and miscellaneous services provided to the clients.
7. Ability to use computer software including Microsoft Office, Adobe Acrobat, and G Suite products.

Duties and Responsibilities:

1. Utilize intervention and communication skills to engage with clients, families, and any other contacts daily to offer support during routine as well as crisis interactions as well as conduct observation rounds to ensure active participation in the treatment programs and address any emerging needs promptly.
2. Document client activities in the Electronic Health Record (Best Notes) within 24 hours of any group or session and oversee the organization and maintenance of client records to insurance confidentiality and HIPAA compliance.
3. Collaborate with clinical teams to develop the transition and discharge plans depending on specific client needs while implementing discharge plans to ensure a seamless transition for clients to their community-based support systems.
4. Arrange follow-up appointments and referrals to support clients' continued care and wellbeing post discharge and provide comprehensive education and assistance to clients and their families including medication management, relapse prevention, and community resources.
5. Provide education and emotional support to clients and their families to allow them to navigate post program challenges and provide guidance related to community resources to promote sustainable recovery and wellness.
6. Organize and maintain company databases to oversee auditing procedures related to essential documentation and perform various administrative tasks to help maintain smooth operations and efficient program functions.
7. Generate reports to support compliance efforts, to support decision making processes, and assess the effectiveness of client support services.
8. Ensure adherence to licensing and accreditation requirements as well as company policy and procedures to maintain organization compliance while monitoring and updating program procedures to align with regulatory requirements and industry best practices.
9. Implement and uphold office administrative systems to enhance efficiency and effectiveness and provide data-entry support and other administrative duties as assigned.
10. Support the administrative staff to ensure task completion as well as guidance and support to foster a collaborative and positive work environment.

Immediate Openings, All Shifts (Morning, Swing, Night) Morning Hours - 6:30am-3:00pm Swing Hours - 2:30pm-11:00pm Night Hours - 10:30pm-7:00am Part Time or Full Time: 24-40 hours. Overtime Available