Customer Support Specialist

Customer Support Specialist The Customer Support Specialist is responsible for new and existing client set up and client maintenance. The Specialist is responsible for activities associated with Storefront set up, customer training, escalated customer issues, billing issues and vendor set up. Responsibilities Own setting up the launch party with the customer and facilitate it. Set up employees at the customer on new storefronts and proactively seek customer feedback to resolve issues with agility. Provide training and training materials to customers to support successful storefront adoption and follow company guidelines for 60 days post adoption check‑back. Provide support for escalated customer issues (Tier2, Tier3) and follow up on any issues requiring additional research. Investigate and resolve billing issues and monitor receivables. Basic Qualifications Bachelor’s Degree with 0–2 years of experience. Must be 18 years of age or older. Preferred Qualifications Bachelor’s Degree. 2 years of customer service experience. Compensation Hourly rate: $24.00–$25.00. Eligible for commission or an annual performance incentive plan. Base pay varies by knowledge, skills, location, experience, and internal equity. Benefits Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short‑Term and Long‑Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnicity or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Reasonable Accommodation for Job Seekers with a Disability If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr