Configuration Management Specialist

Overview

Bowhead seeks a Configuration Management Specialist who will be a part of a dynamic, energetic, and mission-oriented team providing Technical Integration Management Support (TIMS) to the U.S. Customs and Border Protection (CBP) Passenger Systems Program Directorate (PSPD). This role is designated as Key Personnel and serves as the primary focal point for all communications between CBP and the Contractor. This position operates during core business hours of 8:00 AM – 4:00 PM, Monday through Friday, primarily onsite in Ashburn, VA (with telework available at the discretion of the Government).

To be successful, the Configuration Management Specialist must be adept at analyzing and improving software development processes, maintaining strict configuration control, and managing enterprise collaboration platforms. This work includes administering systems like SharePoint and the Atlassian suite (Jira, Confluence) to ensure all transitions between non-production and production environments are documented and executed according to PSPD policy.

The successful candidate must hold a current and favorably adjudicated CBP suitability background investigation.

Responsibilities

The Configuration Management Specialist will interact with application development teams, project managers, and directorate leadership. Collaboration across OIT and PSPD is key to success. Consequently, this role requires excellent customer service, analytical skills, verbal and written communication skills, and the ability to provide the following services:

• Document, standardize, and continuously improve PSPD software development and maintenance processes.

• Identify and incorporate industry best practices to improve project planning, auditing, monitoring, and reporting.

• Design, develop, and manage enterprise collaboration platforms, specifically SharePoint and Atlassian suite applications (e.g., Web pages, libraries, data lists), managing permission levels at the group and site levels.

• Assist Application Teams with planning their content and documentation requirements.

• Audit PSPD’s SharePoint site collection content to ensure strict adherence to content, security, and governance guidelines and processes.

• Audit PSPD’s Atlassian suite content to ensure adherence to established storage and naming processes and procedures.

• Evaluate, revise, and oversee the content of approved Memorandums of Agreement (MOAs) older than five years, assuring accuracy and compliance with DHS guidelines.

• Attend recurring technical and governance meetings (averaging 3-5 meetings per week) to cover all areas related to Process Management across DHS, CBP, OIT, and PSPD levels.

• Other duties as assigned.

Qualifications

• Must have a Bachelor’s (B.A. or B.S.) degree. Substitutions: Associate’s Degree plus two (2) additional years of relevant experience, or Four (4) additional years of relevant experience in lieu of a degree.

• At least 3-5 years of experience in configuration management, process improvement, or software development lifecycle (SDLC) support.

• Hands-on administrative experience designing and managing Microsoft SharePoint (site collections, permissions, governance).

• Hands-on administrative experience with the Atlassian Suite (Jira, Confluence).

• Strong understanding of change management and configuration control best practices.

• Outstanding communications skills---both written and oral.

• Ability to work in a collaborative environment as well as manage individual tasks.

• Experience working within US Government IT environments, specifically adhering to DHS or CBP software development methodologies is preferred.

• ITIL certification or Agile/Scrum certifications is preferred.

SECURITY CLEARANCE REQUIREMENTS: Candidates must hold a current and favorably adjudicated CBP suitability background investigation.

Physical Demands:

• Must be able to lift up to 25 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. Ukpeaġvik Iñupiat Corporation (UIC) considers all applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, pregnancy, national origin, age, disability, military/veteran status, marital status, genetic information, or any other legally protected status EOE/D/V. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and subject to other state and federal requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants. Please view Equal Employment Opportunity posters here .

All candidates must apply online at , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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ID 2026-25904

Category Information Technology

Location : Location US-VA-Ashburn

Min USD $90,000.00/Yr.

Max USD $100,000.00/Yr.

Minimum Clearance Required Public Trust (NAC)

Travel Requirement Less than 10%