Community Security Lead Protecting Our Food Bank Team

Join Us in the Fight Against Hunger! At the Food Bank of Central & Eastern North Carolina, we believe in a future where no one goes hungry. Our mission is simple but powerful: Nourish people. Build solutions. Connect communities. We’re looking for passionate, dedicated people to bring their talents to an organization where every role makes a real difference. Guided by our values - Respect, Integrity, Compassion, Dedication, Teamwork , and Fun - we work hard, support one another, and celebrate the impact we create together. If you’re ready to put purpose at the center of your career, we’d love to have you on our team! The Security Officer position is responsible for ensuring the safety of the Food Bank of Central & Eastern North Carolina’s employees, volunteers, visitors, and security in the Wilmington location. The schedule is Tuesday - Saturday, 8:30 am - 5:00pm. This position conducts regular patrols, maintains a visible presence to deter incidents, and delivers professional, customer-focused service to all who visit our organization. Primary Responsibilities: (80%) Security Operations & Facility Monitoring Conduct regular and random patrols of the facility, warehouse, parking areas, and perimeter to identify safety or security concerns and deter unauthorized activity. Maintain constant awareness of surroundings and demonstrate a visible, professional presence to promote safety and discourage potential security risks. Monitor access points and verify identification of individuals entering or exiting the premises in accordance with Food Bank protocols. Monitor security cameras and alarm systems (if applicable) and promptly report irregularities, malfunctions, or suspicious activity. Respond calmly and effectively to incidents, emergencies, or other critical situations using sound judgment and problem-solving skills. Communicate and cooperate with law enforcement, emergency responders, and Food Bank leadership as needed, following established procedures. Protect organizational assets by monitoring and reporting potential theft, loss, or misuse of Food Bank property or resources. Complete accurate and detailed reports regarding daily activities, incidents, observations, and safety concerns. Control vehicle traffic and parking during busy periods, deliveries, or volunteer events to maintain safe and efficient operations. Support a safe workplace by identifying and reporting safety hazards, maintenance concerns, or unsafe behaviors to appropriate staff or supervisors. (20%) Safety Support, Customer Service & Team Collaboration Assist in emergency preparedness and response efforts, including fire drills, evacuations, severe weather procedures, and first aid/CPR support. Provide guidance, assistance, and professional customer service to visitors, volunteers, clients, and staff while ensuring compliance with site policies. Work collaboratively with staff and volunteers to maintain a secure, respectful, and welcoming environment. Support organizational operations and special events as needed. Perform other related duties and responsibilities as assigned. The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Minimum Requirements Education: High school diploma, GED or equivalent experience. An equivalent combination of education and directly related professional experience may substitute. Experience: 5+ years relevant experience required with demonstrated experience working with employees and volunteers in facility, operational, or event environments required. Skills and Competencies: Communication & Interpersonal Skills – Strong verbal and interpersonal communication skills with the ability to work effectively across teams and support positive working relationships. Operational Knowledge –Ability to learn and administer Everbridge safety event management systems required. Adaptability & Reliability – Ability to work in fast-paced environments, adjust to changing operational needs, and consistently follow through on responsibilities. Safety Mindset – Commitment to maintaining safe work practices and supporting operational compliance and food safety standards. Teamwork & Collaboration – Ability to work cooperatively with staff, volunteers, and leadership to support operational goals and mission impact. Mission Alignment – Deep belief in and dedication to the Food Bank’s mission, values, and community impact. Certifications & Compliance Requirements: Must have a clean criminal background and driving history. Must be able to pass a drug screening. Must be able to pass basic math testing and complete food safety training. Possess basic life safety and emergency response skills, including CPR, AED, and first aid. Physical Demands: While performing the essential functions of this position, the employee is regularly required to: Talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.); Sit, stand, walk, use hands to finger, handle or feel. Lift and carry loads of up to 60 pounds for short distances (less than 50 feet) To reach for and/or lift upward with their arms and hands to heights of 6 feet or greater. To twist their body right or left, often repeatedly. The employee is occasionally required to climb, balance, and to stoop, crouch or crawl. Vision abilities required by this job include close vision. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Work Environment: General warehouse, outdoor, truck, and office environments, including refrigerator, produce cooler, and freezer. The employee will be required to interact with Food Bank personnel in the warehouse(s). In doing so, the employee will occasionally be exposed to moving mechanical parts, powered equipment, and vehicles. The noise level in the work environment is usually quiet to moderate. The employee will be exposed to temperatures ranging from -10 degrees Fahrenheit to over 100 degrees Fahrenheit. While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified. EQUAL OPPORTUNITY EMPLOYER We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment. We care about our employees, our candidates, and our community. As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Benefits For You We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes: Medical, Dental and Vision Plans Health Spending Accounts + Employer Contributions Flexible Spending Accounts Paid Time off: including Holidays, Personal, Vacation, and Sick Time 403(b) with 5% Match after 90 days Paid Parental Leave Employee Assistance Program 100% Employer paid STD and LTD Insurance 100% Employer paid Group Life Insurance Voluntary benefits including Accident and Critical Illness #J-18808-Ljbffr