Customer Service Specialist

OSITION: CUSTOMER SERVICE SPECIALIST - GRANT FUNDED

FLSA STATUS: NON-EXEMPT; LEAO 12-mos

FTE STATUS: 1.0

REPORTS TO: DIRECTOR OF COMMUNICATIONS

DATE: 7/1/2026

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SUMMARY:

The Customer Service Specialist will be responsible for providing a high level of customer service as the district's first line of support, to all prospective, new, or returning families, and community members to the district. The incumbent will also provide key levels of assistance to the Enrollment, Community Engagement, and Communication/Marketing departments to proactively develop, support, deliver, and achieve the district's goals and objectives each year. This position serves as a vital liaison between families, schools, and the community by welcoming and assisting families, helping them navigate district processes, policies, and available resources, and connecting them with appropriate school and community services. The Customer Service Specialist promotes meaningful family engagement, supports successful student and family transitions into the district, and helps ensure families have the information and resources needed to support student success.


LINCOLN CONSOLIDATED SCHOOLS EXPECTS THE CUSTOMER SERVICE SPECIALIST:

• Consistently promotes fairness, respect, and multiple perspectives in all responsibilities
• Serve as a welcoming, knowledgeable, and professional first point of contact for families, students, and community members.
• Commits to assist administration with various customer service-related responsibilities which may change throughout the year.
• Adapt fluidly between customer follow-up, enrollment support, front lobby coverage, and administrative responsibilities.
• Maintain strict confidentiality of all student, family, and district information.
• Uphold high standards for operational excellence, accuracy, and customer service.
• Commits to positive relationships and communication, promoting and modeling a safe and supportive culture for all.
• Commits to honoring all students and community members, embracing their community and diversity.
• Commits to collegiality and professionalism of self and staff.

ENROLLMENT DUTIES:

• Serve as the primary point of contact for district office visitors and incoming calls, ensuring a professional and welcoming front lobby experience.
• Responsible for ongoing recruitment and enrollment efforts of district programs.
• Guide prospective, new, and returning families through the enrollment process with clear, supportive communication.
• Support the district registrar which includes working with the online registration system and coordination with the building staff and community.
• Support centralized enrollment and School of Choice processes, both in person and online
• Verify residency, documentation, and compliance requirements while maintaining accurate and up-to-date student records.
• Assist families in troubleshooting registration barriers and navigating district systems.
• Support students and families during transitions into the district or between schools to ensure a positive and successful experience.
• Maintain proficiency in district enrollment procedures, policies, and systems.
• Conduct post-enrollment surveys and exit interviews to support continuous improvement.
• Audit and maintain accurate student and family contact information within the Student Information System (SIS).
• Support at-risk student identification efforts such as Education Benefits Form follow up.
• Advocate for families by helping identify needs, addressing concerns, and facilitating communication between families and school staff.
• Support the district's mission by ensuring families have the information and resources necessary to actively support their children's academic, social, and emotional success.
• Provide administrative support to the Director of Communications
• Maintain organized digital filing systems and department documentation.
• Support departmental reporting, data tracking, and strategic initiatives.
• Perform additional duties as assigned to support enrollment, communications, and community engagement efforts.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Alternative requirements that may be appropriate and acceptable to the Board of Education may be considered. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in business, marketing, communication , education administration, or a related field preferred OR
• Minimum of five years of experience in enrollment, marketing or administrative support in an educational setting.
• Ability to obtain and maintain Notary Public status preferred.

LANGUAGE SKILLS:

• Excellent written and verbal communication skills.
• Strong command of grammar, punctuation, and proofreading.
• Ability to clearly explain processes and procedures to diverse audiences.
• Bilingual or multilingual skills are preferred but not required.

TECHNICAL SKILLS:

• Proficiency with student information systems and online registration platforms.
• Experience with database systems and data management.
• Strong working knowledge of Microsoft Office Suite and Google Workspace.
• Ability to work across both Windows and Mac operating systems.

MATHEMATICAL SKILLS :

• Ability to apply the concepts of basic math, including addition, subtraction, multiplication, and division.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving many variables in variable situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

INTERPERSONAL SKILLS:

• Exceptional customer service and relationship-building skills.
• Strong organizational, prioritization, and time-management abilities.
• High attention to detail and accuracy.
• Ability to manage multiple deadlines in a fast-paced environment.
• Commitment to maintaining confidentiality and professionalism.
• Ability to take initiative with a collaborative mindset with flexibility to thrive in shared-role environments.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The physical demands are consistent with district office operations and may include standing, walking, use of hands for technology and documentation, lifting up to 35 pounds, travel between buildings, and occasional extended work hours.

The schedule may also include hours outside of the regular workday to accommodate special events and peak enrollment, particularly from July through September.

ENVIRONMENTAL ADAPTABILITY:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee is frequently required to interact with the public and other staff in a school environment with varying noise levels. . The employee may occasionally be required to work outdoors for district events and may be exposed to typical school health environments.for the purpose of accomplishing the essential functions of this job.

TERMS:


The contract, salary and other employment conditions are to be determined by the current collective bargaining agreement between the Lincoln Consolidated Schools and the Lincoln Education Associates Organization (LEAO).

FUNCTIONS OF POSITION DESCRIPTION :

This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills and ability as well as the acceptable experience and training for the position. The description is not intended to limit or modify the right of any supervisor to assign, direct and control the duties of employees under supervision. The Lincoln Consolidated Schools retains and reserves any and all rights to change, modify, amend, add to or delete from any portion of this description in its sole judgment.

This position description is not a contract for employment.

The Lincoln Consolidated Schools is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The Lincoln Consolidated Schools do not discriminate based on race, color, religion, national origin, sex, disability, age, height, weight, familial status, marital status, genetic information or any legally protected characteristic, in its programs and activities, including employment opportunities.

"The employee shall remain free of any alcohol or non-prescribed controlled substance in the workplace throughout his/her employment in the District."

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