SAP Senior System/Business/functional Analysts (ONSITE)

SAP Senior System/Business/Functional Analysts (ONSITE)

The responsibilities include the following business user and technical support services:

• Assist end users on-site with inquiries and incidents/problems
• Take ownership of problems until full resolution
• Provide solutions as appropriate on the spot
• Provide follow-up to the user on the status of the problem until the resolution
• Verify problem resolution before closure
• Escalate the problem as required
• Record incidents in the Panaya system
• Escalate issue resolution with Hypercare Command Center and other NAMT Hypercare resources
• Provide advanced problem resolution for level 1 problems as escalated
• Determine the functional area of the problem being reported, e.g. process, data, systems, training, etc.
• Provide a detailed analysis of the problem

The resources must be experienced for at least 5 years in SAP with priority in the following process areas:

• Delivery processing
• Outbound delivery processing
• Shipping, (via ProcessWeaver)
• Returning goods to the factory
• Plant warehouse management
• Inbound processing
• Putaway process
• Outbound processing
• Stock removal process
• Goods movements
• Shop floor replenishment
• Physical inventory
• Cycle counting
• Material management
• Supply planning
• Item creation (via Fletch)