Product Analyst - Diamond

Summary

The Product Analyst serves as a key execution partner to the Diamond Solids, Carbide Saw Tips, and Diamond Abrasives Segment teams by supporting the day-to-day commercial, operational, analytical, and product management activities of assigned product groups. This role is responsible for coordinating and executing a wide range of activities that support business performance, product portfolio management, customer satisfaction, and operational effectiveness. Working cross-functionally with Sales, Operations, Supply Chain, Customer Experience, Finance, R&D, and Applications Engineering, the Product Analyst provides analytical insights, maintains critical product and pricing data, supports forecasting and reporting processes, and helps coordinate product lifecycle activities. The position plays an important role in ensuring efficient execution of segment priorities while enabling the Segment team to focus on strategic planning, portfolio direction, market development, pricing strategy, and long-term business growth.

The Product Analyst contributes to continuous improvement initiatives, supports digitalization efforts, and provides valuable customer, market, and competitive insights to help drive informed business decisions and achieve the objectives of the Toolmaker Solutions Business Unit.

This position is in Columbus, Ohio and will have a hybrid work schedule in our Dublin office. Other locations will be considered for internal candidates only. 

Essential Duties and Responsibilities

Commercial & Quoting Support

• Own day-to-day quote preparation and coordination.
• Perform detailed pricing and profitability analysis.
• Develop, improve and maintain pricing tools and quote templates.
• Coordinate approvals for non-standard opportunities.

Order Backlog & Service Level Management

• Monitor backlog, lead times, and service levels.
• Coordinate prioritization requests with Operations and Customer Experience.
• Escalate delivery risks and customer-impacting issues.

Sales Support & Enablement

• Working with Applications Engineers, R&D teams and Segment Manager, act as first-line product support resource.
• Support the Segment Managers’ training and onboarding new sales personnel on the relevant Segment Products.
• Support the development of - and maintain sales tools, FAQs, and competitive comparisons.

Product Data & Portfolio Support

• Maintain ERP, CRM, pricing, and product master data.
• Support SKU rationalization and portfolio optimization in line with Product Roadmaps.
• Track product performance metrics.

Forecasting & Business Analytics

• Consolidate demand forecasts working with Sales, Finance and Segment.
• Build dashboards and reports using Power BI and similar tools.
• Analyze revenue, margin, quote conversion, and customer trends.

Product Lifecycle & Project Support

• Support product launches, changes, phase-outs, and commercialization.
• Coordinate project activities across functions.
• Support product strategy development and product development activities, developing a good understanding of the product portfolio

Voice of Customer & Market Intelligence

• Capture customer feedback and market insights.
• Support competitor analysis and growth opportunity assessments.

Process Improvement & Digitalization

• Identify opportunities for automation, AI tools, and process improvements.
• Support implementation of efficiency initiatives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience

• BS in Engineering / Materials Science / Business or a related discipline required.
• 3+ years of engineering, applications, technical sales, product support, manufacturing or commercial experience with interactions with both customers and operations teams is preferred.
• Proven track record of delivery against targets to meet business goals.
• Strong working knowledge of applied finance especially pricing, margins, forecasting, and financial analysis.
• Fluency in English is required; Spanish, German, and/or Italian is a plus.

Technical Skills/Physical Requirements

• Strong commercial and financial acumen, with good technical understanding
• Empathy for the customer, understanding the customer’s perspective.
• Ability to take initiative and drive work forward with moderate supervision and guidance.
• Prioritization, time management, and organizational skills.
• Excellent communication skills across a variety of stakeholders, teams, personalities and cultural backgrounds.
• Strong analytical skills and the ability to interpret results and adjust accordingly.
• Ability to get things done individually and through a matrix organization. Demonstrated success in delivering market share, sales growth and profitability.
• Experience creating reports and utilizing data in business intelligence software programs, like Business Objects and PowerBI
• Experience utilizing Enterprise Resource Planning (ERP) systems, Movex/Info M3, CRM systems and AI tools a plus.
• Proficient skills with Microsoft Office Excel, PowerPoint, Word, Teams.
• Occasional Travel up to 20%