Host/Barista

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview

The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions. The Barista will perform several job duties and provide customer service. The Barista will take orders and make coffee, tea, and other drinks to customer specifications. Baristas also operate cash registers and credit card machines.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests' needs assist in providing a pleasant dining experience.
• Expertly crafting coffee drinks (lattes, cappuccinos, espressos) and teas following specific recipes and techniques.
• Welcoming customers, taking orders, answering menu questions, and making recommendations.
• Adhering to food hygiene and safety regulations by maintaining a clean work environment.
• Restocking supplies (beans, cups, milk), handling inventory, and reporting equipment maintenance needs.
• Processing cash and credit card payments accurately using a POS system.
• Know how to properly take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established sidework checklist.
• Have a complete knowledge of standards of service.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Occasional pushing, pulling, lifting or carrying up to 40 pounds.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize to ensure outstanding service.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.