Sr Manager, Credit & Collections

Job Type


Full-time

Description

Paramount Global Surfaces (PGS) is a leading importer and distributor of premium European porcelain tile and a premier source for natural stone from the world's most renowned quarries. Our products are specified across new construction and renovation projects alike, supporting residential and commercial builds with high-quality, design-driven solutions. PGS goes to market through two distinct floor covering brands: Happy Floors, which sells into the residential market through a diverse base of more than 6,000 independent dealer customers throughout the United States; and Stone Source, which sells into the commercial market through its relationships with approximately 1,800 architecture and design firms, and 4,000 contractors/installers and corporate customers across multiple commercial and multifamily end markets. At Paramount Global Surfaces, we combine industry expertise, design-driven product offerings, and a customer-first mindset to help our partners succeed and create beautiful, lasting spaces.


The Senior Manager of Credit and Collections is responsible for leading all aspects of credit risk management, accounts receivable, and cash collections across the company's customer base. This role protects the company's working capital while supporting profitable sales growth through disciplined credit practices, strong contractor relationships, and effective dispute resolution.

The position manages a receivables portfolio typically ranging from $10M to $20M with 2,000 - 3,000 active customers and oversees the full credit-to-cash cycle across two business lines with three operating locations across the US.

This role reports to the VP, Finance and Accounting and partners closely with Sales and Operations to balance revenue growth with prudent risk management.

Key Responsibilities

Credit Risk Management

• Establish and enforce company-wide credit policies, limits, and approval authorities.
• Review and approve credit applications, financial statements, trade references, and bonding capacity of contractors and distributors.
• Monitor customer credit exposure, aging trends, and concentration risk across geographic and product lines.
• Implement proactive risk mitigation tools such as:
  • Personal guarantees
  • Joint check agreements
  • Lien rights and preliminary notices

Accounts Receivable and Collections

• Lead the collections strategy across all customer segments, including general contractors, subcontractors, and distributors.
• Drive performance against key metrics such as:
  • Days Sales Outstanding (DSO)
  • Past due percentage
  • Bad debt expense
• Personally handle escalated or high-risk accounts and complex disputes.
• Ensure consistent follow-up cadence and documentation across all branches and locations.

Construction-Specific Risk Controls

• Oversee issuance and tracking of:
  • Preliminary notices
  • Lien waivers
  • Liens and bond claims
• Partner with internal and external legal counsel to enforce lien rights and manage legal recovery when necessary.
• Evaluate credit exposure at both the customer and project level to reflect construction-specific risk dynamics.

Team Leadership and Operations

• Lead and develop a small team of credit and collections professionals.
• Set performance expectations, conduct training, and ensure adherence to company credit policies.
• Standardize credit and collections processes across business lines to ensure consistent application of policies and documentation.

Cross-Functional Collaboration

• Work closely with Sales leadership to structure payment terms that support growth while maintaining acceptable risk.
• Coordinate with Operations and Dispatch regarding credit holds, order releases, and stop-ship decisions.
• Support the VP, Finance and Accounting with:
  • Cash flow forecasting inputs
  • Allowance for doubtful accounts analysis
  • External audit and lender reporting requirements

Systems, Reporting, and Process Improvement

• Own AR reporting and analytics, including:
  • Aging by division, region, and salesperson
  • Customer credit exposure and utilization
  • Collection effectiveness and dispute trends
• Drive improvements in billing accuracy, cash application efficiency, and dispute resolution cycle times.
• Partner with IT and Finance leadership to optimize ERP credit and collections functionality.

Key Performance Indicators

This role is typically evaluated based on:

• Days Sales Outstanding (DSO)
• Past due balances over 60 and 90 days
• Bad debt expense as a percentage of revenue
• Lien recovery success rate
• Cash collections versus forecast

Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration
• 6-10+ years of progressive experience in credit, collections, or accounts receivable
• 2+ years of team leadership experience
• Experience managing a B2B receivables portfolio of at least $10M

Preferred / Nice-to-haves

• Experience in construction materials, building products, or project-based B2B environments
• Experience with SAP Business One and / or Great Plains
• Working knowledge of:
  • Lien laws
  • Construction contracts and pay-when-paid terms
  • Surety bonds and credit risk indicators specific to contractors

Core Competencies

• Strong financial analysis and credit underwriting skills
• Effective negotiator with the ability to preserve customer relationships while enforcing payment discipline
• Ability to influence Sales and Operations without direct reporting authority
• Hands-on leadership style suited to a mid-sized organization with lean staffing