Technical Operations Manager, Demand

The Technical Operations Manager, Demand will focus on Magnite’s ClearLine product and play a lead role in ensuring clients using our technology achieve optimal results. A core component of the role is utilizing emerging AI technologies and advanced analytics to streamline workflows, identify insights across large datasets, and drive scalable operational solutions The role serves as an internal point of escalation at the intersection of Account Management and Product/Engineering ClearLine is a SpringServe-powered buy-side platform that transacts across the Magnite media footprint Manage a queue of technical escalations from ClearLine Account Managers while maintaining a high standard of organization, responsiveness, professionalism, and stakeholder communication Troubleshoot highly complex technical issues spanning multiple platforms, systems, reporting pipelines, APIs, and integrations Use modern AI tools and emerging technologies to identify repeatable operational challenges, design scalable solutions, automate workflows, and improve team efficiency. This role will be expected to actively evaluate and leverage evolving AI capabilities to deliver meaningful operational impact Create and maintain technical documentation for both internal and external audiences, including troubleshooting guides, platform feature documentation, process documentation, and customer-facing support materials Take initiative in investigating ambiguous problems, proactively seeking answers, asking thoughtful questions, and driving issues to resolution with minimal oversight Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge Act as a cross‑functional project lead when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives Partner directly with Product and Engineering teams to upscale bug reports, define technical requirements, reproduce issues, and support resolution efforts Create, manage, and troubleshoot custom data feeds and reporting solutions using SQL and Python within Snowflake, Databricks, and related data environments Query and analyze large datasets across multiple systems using SQL and Python to identify trends, diagnose issues, and support operational decision‑making Troubleshoot advanced programmatic advertising workflows and integrations, including: VAST and OpenRTB protocols DSP/SSP integrations Audience onboarding and DMP workflows Video ad serving and delivery behavior Tracking and reporting discrepancies Platform and API integrations Benefits Equity and Employee Stock Purchase Plan Pension and Retirement Savings Plan in Several Countries Comprehensive Healthcare Benefits for You and Your Family Generous Time Off, Holiday Breaks and Summer Fridays Family-Focused Leave Benefits Cell Phone Subsidy Performance Management, and Investment in Diversity Initiatives Bonusly Peer-to-Peer Recognition Program, Turning Recognition into Tangible Perks and Magnite Swag Community Service Events Wellness Coach—Meditate and Recharge with an Unlimited User Account for You and a Plus One Qualifications Strong proficiency in SQL and Python for data analysis, troubleshooting, automation, and workflow development Excellent verbal and written communication skills, with the ability to identify root causes, explain technical concepts clearly, and guide stakeholders toward solutions Strong knowledge of video advertising ecosystems, particularly within CTV and programmatic environments Strategic mindset with the ability to balance immediate operational needs with long‑term scalable solutions Ability to work independently, prioritize effectively, and thrive in a fast‑paced environment Strong project management and cross‑functional coordination skills Experience troubleshooting ad requests and API interactions using tools such as cURL and browser developer tools Strong analytical thinking and troubleshooting abilities, with experience diagnosing and resolving complex technical issues Excellent technical writing and documentation skills Understanding of the programmatic advertising call chain, including VAST and OpenRTB protocols Experience developing and optimizing media strategies for performance‑driven advertising campaigns 3+ years of relevant experience in technical operations, ad tech, programmatic advertising, solutions engineering, or related fields Strong interest in and aptitude for learning emerging AI technologies, with the ability to apply AI tools to operational workflows and problem‑solving Bachelor’s degree or equivalent professional experience Experience working with advertising agencies, DSPs, SSPs, or related advertising technology platforms Strong understanding of audience targeting capabilities, identity/data strategies, and related advertising technologies #J-18808-Ljbffr Socket.dev