Custom In-home Installer

Overview The Custom Closets Installation Expert measures for, preps for and installs custom closets in customer homes, while providing exceptional customer service. This position may work solo but usually works as a team with an Installation Assistant during most projects. This position also communicates regularly with Design Consultants, Store Managers and Area Directors. This is a full‑time hourly, non‑exempt, field position base out of our Elmhurst, IL facility. This position reports to the Regional Installation Manager. Benefits Rewarding Pay: Starting at $22.00 an hour, up to $28.00 an hour, depending on experience. Competitive health, dental, and vision plans to keep you and your loved ones well. 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity. Unique "1equals3" website for easy access to your benefits information and company updates. Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best. Peace‑of‑mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs) Family‑focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program Work‑life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes. Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur‑babies matter!). Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions. Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages. Responsibilities Accurately measures spaces (in inches and millimeters) and identifies all obstructions that could impact the customer’s design. Provides exceptional customer service and protects all customer property, flooring and walls to prevent damage. Inventories all product and immediately calls in any damaged or missing product to TCS Services. Removes any existing closet systems and performs basic patch and paint on areas removed. Performs accurate and precise installation per the design plans. Ensures that each assigned installation and service call is completed on schedule. Performs service orders, if needed, due to errors, damages or missing product to complete a customer’s space. Drives up to 200 miles per day depending on job location. Upon completing an installation or service call, inspects work sites and installed units to be neat and thoroughly clean. Responsible to have tools necessary to accomplish assigned installations (in accordance with established Installer Tool List). Responsible for maintaining discretion related to all confidential/sensitive company and customer information. Qualifications High school diploma or equivalent. Minimum of twelve months of experience or training in same or related field; or equivalent combination of training and experience. Weekend hours required. Must have a valid drivers license at all times as a requirement of employment. Must be able to clearly communicate in professional manner, both verbally and in writing. Knowledge of Salesforce Field Service a plus. Able to safely use a table saw, miter saw, circular saw, router, nail gun, etc. Able to measure accurately in inches and millimeters. Takes pride in work with great attention to detail. Must be comfortable with interacting with customers in a professional manner and addressing concerns. Attention to detail and accuracy. Ability to work independently and in a team environment. Experience in working under tight time pressures and able to separate the mission‑critical tasks from the lower priority tasks. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act. #J-18808-Ljbffr The Container Store