Table Games Assistant Shift Manager

Overview At Monarch Casino Resort Spa, we are a premier destination for luxury gaming and hospitality in Black Hawk, Colorado. As a family-owned business, we nurture lasting relationships with guests and the community, delivering warm, memorable interactions and a genuine sense of belonging. Position Title: Table Games Assistant Shift Manager Pay Range: $95,000+ Status: Full Time Shift: Varies Monarch Casino Resort in Black Hawk is a 23-story resort with over 500 rooms, 4 restaurants, and a top spa. We are seeking a passionate Table Games Supervisor to join our team. You will thrive in a fast-paced, high-volume environment that exceeds guest and Team Member expectations. Responsibilities Collaborate with Table Games Shift Managers to implement and oversee strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability. Review staffing needs and adjust staffing levels to align with business demands. Support, administer, and manage operational goals and monitor performance against profit objectives for the Table Games Department. Assist in resolving team member issues and motivate staff to ensure quality service. Assist supervisors to ensure table games operations comply with company standards. Maintain an active presence on the casino floor at all times. Assist in the maintenance and processing of paperwork, logs, schedules, and communication for the Table Games department. Coordinate with other Operational departments to ensure high standards of service and safety for guests and team members. Share responsibility for the integrity of daily operations on the assigned shift. Other related duties including compliance with applicable laws and internal procedures (Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, anti-money laundering requirements, company policies, and IRS reporting). Qualifications Must be at least 18 years old and able to obtain and maintain a Colorado Support Gaming License. 1 year of previous dealing experience preferred. Previous supervisor experience is a plus. Skilled in establishing and maintaining effective working relationships with staff and other departments. Excellent guest service and communication skills with the ability to interact with guests. Proficient in Microsoft Office. Ability to speak and write English; clear verbal communication skills. Ability to read and understand information presented in writing. Strong general mathematical skills and ability to perform basic arithmetic. Ability to stand for the duration of the shift and to bend, stoop, and use hands continually. Successful completion of a pre-employment criminal background check and drug screen. Not only does Monarch offer a luxury experience for guests, we offer luxury benefits to our Team Members as well. Benefits Full Time Team Members (30+ hours) will enjoy: Paid Time Off 6 Observed Holidays and Holiday Pay Health benefit package after 90 days (medical, dental, vision, life insurance, 401k with company match) Part Time and Full Time Team Members (TMs) will enjoy: 1 Free Hot Meal per shift and unlimited coffee, tea, soft drinks Up to 48 hours of sick pay for team members under 30 hours per week Free covered parking Career development and advancement programs (education/tuition/certification reimbursement) Wardrobe/uniforms and dry cleaning provided free of charge for most positions Team member hotel, retail, and spa discounts Transportation: Save on gas and mileage with casino bus routes. Monarch subsidizes bus transportation up to 80%. Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law. Selection decisions are based on job-related factors. Note: This description reflects the current responsibilities and requirements and is subject to change. An estimated salary for this position is provided for planning purposes. #J-18808-Ljbffr