Program Support Coordinator, Rental Assistance

Summary: Adhere to and enforce the rules and regulations of the subsidized Rental Program known as Section 8 that includes Moving to Work, Project Based Voucher, Enhanced Voucher and other similar programs. Provide systematic support by processing interim program transactions related to Program Representative caseloads and adhere to programmatic scheduling. Implement RAP training curriculum and manage staff trainings on an ongoing basis.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Perform regular Interim recertifications of households including E.I.V on-line income verification, third party income verification, verification of assets, verification of all household members status.
• Process household status changes, income status changes, and other Interim changes as necessary.
• Assist with and respond to Customer Service related inquiries and solutions to support Rental Assistance Staff.
• Familiarize and adhere to rules and regulations as stipulated in federal and state guidelines.
• Develop and implement monthly/bi-monthly RAP trainings for federal and state programs for new and existing staff to stay current with Quality Control policies, HUD, and EOHLC regulations. Training duties include creating Power-Point presentations, examples/exhibits, and leading the training sessions.
• Ensure all Federal and State RAP forms are up to date and being used in accordance with Section 8 HUD and EOHLC regulations.
• Data entry for monthly electronic submittal to PIC.
• Scanning of client and landlord documents into database.
• Ongoing telephone, voicemail, and email response resolution to tenants, landlords, advocates and agency personnel.
• Act as client and Section 8 Program advocate by making appropriate referrals when necessary.
• Maintain tenant files in an organized and consistent manner.
• Interpret and apply a variety of rules and regulations to remain in compliance with performance expectations.
• Attend trainings as required by SMOC / EOHLC / HUD.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• BS/BA or Equivalent in Human Services preferred.
• Bilingual in Spanish a plus.
• Strong attention to detail.
• Ability to interpret and apply state and federal housing rules and regulations.
• Knowledge of Excel, Windows, Word, and PCs.
• Basic mathematics skills required to calculate rental portions.
• Ability to work well in a very high volume and productivity environment.
• Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele.
• Highly skilled in multitasking.
• Strong verbal communication skills.
• Experience adhering to confidentiality requirements.
• Must meet all required DHCD program certifications within 1 year.

Organizational Relationship: Directly reports to Rental Assistance Program Representative Supervisor. Indirectly reports to Rental Assistance Program Director. Direct reports of this position are none. Indirect reports of this position are none.

Physical Requirement: Mobility to use office machines. Ability to lift up to 30 lbs. Ability to ascend and descend stairs.

Working Conditions: As part of the responsibilities of this position, the Program Support Coordinator, Rental Assistance will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Program Support Coordinator position is eligible to work from home 20% of the week in scheduling coordination with the department manager.

Monday through Friday: 8:00AM - 4:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.