Assistant Store Manager

Compensation Pay Range: $11.00 - $17.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. ESSENTIAL JOB FUNCTIONS The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. Manage the store during the Store Manager’s absence and/or when working opposing shifts. Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends, etc.). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members maintain current training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store‑to‑store transfers, and DC add orders are processed timely and customers are notified upon shipment arrivals. Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and per procedure. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and stage returned merchandise correctly in the returns area. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure all team members comply with company policies, adhere to posted schedules, obtain approvals for changes/deviations, and clock in/out correctly. Perform all store opening/closing duties, including day‑end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles. Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. All other duties as assigned. SKILLS, EDUCATION, KNOWLEDGE, EXPERIENCE, ABILITIES Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification. Desired: Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish highly desired). Total Compensation Package Competitive Wages & Paid Time Off, Stock Purchase Plan & 401k with Employer Contributions, Starting Day One Medical, Dental & Vision Insurance with Optional Flexible Spending Account (FSA), Team Member Health/Wellbeing Programs, Tuition Educational Assistance Programs, Opportunities for Career Growth. O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation, and position details. Your first job at O’Reilly Auto Parts is just the beginning! From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company. Our promote‑from‑within philosophy means our top leaders worked their way up – and you can, too. Learn more about our culture, benefits, and history at oreillyauto.com/careers. #J-18808-Ljbffr