Resident Service Coordinator

Job Description

Job Description

Key Responsibilities

• Plan, coordinate, and execute resident events, activities, programs, and community gatherings.
• Develop creative programming that encourages resident participation and builds a strong sense of community.
• Conduct regular community outreach to residents, local businesses, nonprofits, and other community partners.
• Build positive relationships with residents and serve as a friendly, accessible point of contact.
• Promote upcoming events and programs through email, flyers, newsletters, social media, and other communication channels.
• Gather resident feedback and identify opportunities to improve community programs and services.
• Coordinate event logistics, including vendors, supplies, schedules, setup, and cleanup.
• Partner with local organizations and businesses to create opportunities and resources for residents.
• Track event attendance and engagement and provide feedback on successful programs and areas for improvement.
• Assist with resident concerns, questions, and service requests, escalating issues when appropriate.
• Support initiatives that promote resident retention, satisfaction, and overall quality of life.
• Maintain an organized calendar of resident activities and community outreach efforts.
• Perform other duties as assigned.

Qualifications

• Previous experience in resident services, community engagement, property management, hospitality, customer service, event planning, or a related field preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Comfortable interacting with people from diverse backgrounds and building relationships.
• Creative, outgoing, and enthusiastic approach to community programming.
• Ability to manage multiple events, projects, and priorities simultaneously.
• Proficiency with email, Microsoft Office/Google Workspace, and social media platforms.
• Ability to work occasional evenings or weekends to support resident events.