Service Appointment Coordinator

Service Appointment CoordinatorAre you passionate about collaborating with a dynamic and engaging team? Look no further! Join our team at Serra Rochester Hills as a Service Appointment Coordinator. We are looking for enthusiastic individuals to be a part of our vibrant Service team responsible for scheduling appointments. This is an excellent opportunity to kickstart your career in the automotive retail industry and gain valuable experience within a dealership environment.If you have previous experience as a Scheduling Assistant, Appointment Setter, or Call Center Agent, this role is perfect for you!Compensation: Starting hourly wage with bonuses can reach up to $22 per hour, paid bi-weekly.Schedule: This is a full-time position, Monday - Friday from 9am to 6pm and two or three Saturdays a month from 8am to 1pm. On Saturdays worked, you have the option to take a half day on the following Friday.What We OfferMedical and Dental Plans available401K PlanPaid time off and vacationOpportunities for growthPaid TrainingEmployee vehicle purchase plansLong-term job securityHealth and wellness programsDiscounts on products and servicesEnjoyable work environment!ResponsibilitiesCoordinate service appointments for our guests to meet their vehicle needsEffectively communicate with customers, answer questions, and provide appropriate guidanceRespond promptly to customer inquiries via phone calls, texts, online scheduling, and live chatOffer advice on maintenance recommendationsConfirm scheduled and missed appointmentsQualificationsPositive attitude and team player mindsetPunctual, reliable, open minded and committed to professional and personal growthProficient in computer skills, with experience in Gmail, Excel, and Word (dual-screen experience preferred)Strong background in customer serviceExcellent verbal and written communication skillsClean driving record and valid driver's licenseWe are an equal opportunity employer and condemn discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.About the Company: Serra Rochester HillsAt Serra Rochester Hills, we are dedicated to providing exceptional customer service and creating a positive workplace culture. Our team values transparency, professionalism, and collaboration to deliver a seamless experience for our customers.