Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Free food & snacks

About Laarnie Soma Agency

Laarnie Soma Agency has been powering forward since January 2023 and we are just getting started. We are a tight knit team of three including my husband, and we thrive in a laid back, supportive environment where team players can really shine. We believe in balancing independence with collaboration, and we love celebrating wins, whether that means team lunches or fun competitions with cash prizes.

With nearly 8 years of experience in my home state of Hawaii and a degree in Business Management from the University of Phoenix, I bring both strong industry knowledge and a passion for mentorship. Since moving to the area in 2021, my family and I have fully embraced the local community. We are here to make a difference in the lives of our customers and in the careers of people who join our team.

If you are looking for a fresh start in a fun, driven, close knit office, we would love to connect.

Job Description

As a Customer Relations Representative - State Farm Agent Team Member with Laarnie Soma - State Farm Agent, you will help us deliver the kind of insurance experience people remember for the right reasons. This is a hands on role where you support clients, keep service running smoothly, and help our team stay one step ahead. If you have a strong work ethic, love helping people, and enjoy being the person customers can count on, you’ll fit right in.

In this role, you will support policy recommendations based on what clients actually need, handle inquiries with professionalism, coordinate with the team to maintain smooth workflows, and assist with the details that make our agency great. Plus, this is a career path, not a dead end. We look for customer focused, results driven people and we plan to grow with motivated, sales minded team members.

Responsibilities

• Handle customer questions and support daily service needs
• Coordinate team communication to keep workflows efficient and organized
• Assist with account updates, billing questions, and policy reviews
• Track service metrics and share updates with the agent
• Support community engagement and customer outreach efforts

Qualifications

• Strong communication and organization skills
• Excellent attention to detail and ability to manage multiple priorities
• Prior experience in customer service, insurance sales, and or administrative support preferred
• Must be able to obtain applicable state insurance licenses