Senior Business Process Manager (QTC)

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As part of the Finance Business Transformation team, the Senior Business Process Manager will lead end-to-end process, system, and automation initiatives for the Quote-to-Cash (Q2C) Finance organization. This role serves as the Finance business lead for end-to-end process improvement, optimization, and project initiatives. The Senior Business Process Manager will partner with Finance, DTS (IT), Product, Revenue Operations, and other cross-functional teams to design scalable, automated, and controlled solutions. Key responsibilities include building business cases, prioritizing initiatives, documenting requirements, managing project timelines, and coordinating User Acceptance Testing (UAT). The role will translate Finance needs into technical solutions across platforms such as Oracle ERP Cloud, Zuora Billing, Zuora Revenue (RevPro), and Salesforce. This hands-on leader will deliver measurable outcomes while ensuring alignment with company strategy, policies, and SOX compliance requirements.

This position is an individual contributor role reporting to the Director, Business Process.

Responsibility

• Lead end-to-end process improvement, optimization, automation, and transformation initiatives across the Quote-to-Cash (Q2C) Finance organization
• Partner with Finance, DTS (IT), Product, Revenue Operations, and other cross-functional stakeholders to identify needs, align priorities, and deliver scalable solutions
• Assess current-state processes, identify pain points and control gaps, and design streamlined future-state workflows, process flows, and standard operating procedures
• Develop business cases that quantify expected business value, including revenue impact, cost savings, efficiency gains, and return on investment
• Translate Finance needs into clear business requirements, user stories, and integration requirements for systems such as Oracle ERP Cloud, Zuora Billing, Zuora Revenue (RevPro), and Salesforce
• Facilitate cross-functional discussions and design reviews to support informed decisions, resolve issues, and maintain alignment throughout delivery
• Lead and manage projects of varying size and complexity, including project plans, milestones, dependencies, risks, decisions, and stakeholder communications
• Plan and lead User Acceptance Testing (UAT), including test-case development, tester coordination, execution tracking, issue resolution, and audit-ready documentation
• Ensure process and system changes align with Docusign's strategy, policies, internal controls, and SOX compliance requirements
• Support implementation and adoption of new systems, automation capabilities, AI tools, and process improvements; provide post-launch support as needed
• Create process documentation and training materials, deliver end-user training, and promote consistent adoption of best practices across Finance teams
• Provide clear updates to stakeholders and executives on initiative status, outcomes, risks, dependencies, and escalation needs
• Foster a collaborative, accountable team environment by sharing knowledge, coaching team members, and driving continuous improvement

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree
• Experience in Quote-to-cash processes, specifically with SAAS revenues
• 8+ years of Accounting experience using Local GAAP rules
• 5+ years of process and/or project management, consulting, or related business experience
• 3+ years of people management experience
• Experience in a company that has scaled with accelerated growth or large software development organizations

Preferred

• Excellent communication skills, both written and oral
• Knowledge of process management/improvement, Lean Thinking, Six Sigma methodologies and history of improving processes
• Proficient with Google suites product, Oracle Cloud Fusion, Zuora, JIRA, ServiceNow, Automation tools (RPA or Bots), and Excel
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Effective negotiation skills
• Ability to work autonomously with minimal support
• Ability to develop strong cross-team relationships and partnerships
• Confident in working with management team members
• Technical enough to be comfortable asking questions to dig into development issues, quickly gather and synthesize information, devise a plan, get buy-in and move towards resolution
• Ability to see the big picture and work with a team to prioritize pipeline requests, ensuring delivery alignment without compromising goals
• Experience focusing on customer satisfaction to win our customer's continued business and loyalty

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $132,700.00 - $206,800.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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