Senior Helpdesk Technician

Senior Helpdesk TechnicianDCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies. What we do ensures that all agencies can deliver on their mission. Our reach touches every facet of City government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including: - Recruiting, hiring, and training City employees. - Managing 56 public buildings. - Acquiring, selling, and leasing City property. - Purchasing over $1 billion in goods and services for City agencies. - Overseeing the greenest municipal vehicle fleet in the country. - Leading the City's efforts to reduce carbon emissions from government operations. When you work at DCAS, you're not just working for one agency, but in service to all of them. It's an opportunity to provide meaningful support, quality customer service, and help protect the future of New York City for generations to come.DCAS Information Technology works in conjunction with the NYC Office of Technology and Innovation (OTI) on the daily management and support of the DCAS computer network. DCAS IT team members are responsible for the agencies software and hardware needs, the development and maintenance of applications, maintenance of the DCAS internet and intranet (DCASConnect) sites, the DCAS Help Desk, telecommunications services and equipment for DCAS employees, and the Cyber Security program to thwart any attempts at unauthorized access to the network. Responsibilities include:Inventory Management related: Manages the lifecycle of the asset class.Maintains efficient inventory bookkeeping by creating systems of records with auditable controlsDetermines the overall suitability and health of assets to ensure that each asset is performing to its specifications, and fulfills the required business needReconciles IT capital asset purchases on an annual basis.Reconciliation between inventory in the systems with physical count.Provides quality control of the asset data in the Inventory Database.Responsible for distributing IT assets.Conducts periodic physical inventories of all appropriate assets.Manages user acknowledgment of IT assets received.Responsible for quality and efficiency of problem resolution where Asset Management is required.Reviews all asset discrepancies.Review asset inventory information in the physical environment for variances with asset records in the inventory systems and provides resolutions.Analyses all variances and makes recommendations to perform inventory cycle count.Initiates end of life, salvage process for assets.Audits asset inventory in storage.Prepare decommissioned assets for Auctioning.Contact vendor to replace/repair warrantied Assets.Work with auditors for annual inventory Audit.Occasionally need to visit and verify assets in 59 remote sites.Responsible for tagging and taking inventory on new assets.Minimum Qualifications1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or 2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or 4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" abovePreferred Skills- Minimum (2) years of working experience with an emphasis on technical support in a Microsoft environment - Excellent oral and written communication skills - Well organized, process oriented, and a good team player - Strong technical acumen, analysis, and troubleshooting skills - Knowledge of IT systems including but not limited to Microsoft Windows Server 2012+, Windows 10, Office 365 - Ability to drive and travel to remote locations. - Must be able to lift and carry objects of up to 20 lbs. - General Cyber Security awareness and familiarity with best practices - IT Inventory management experience - Experience with imaging software a plus. - Previous experience in a CADD environment is a plus. - Cyber Security55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at RequirementNew York City Residency is not required for this position.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.