Audio Visual Installation Manager

Job Description

Job Description

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost-effective solutions to meet our clients' business technology needs. IM Solutions is located on the Space Coast of Florida just minutes from beautiful east coast beaches.

IM Solutions is searching for an Audio Visual Installation Manager/Project Executive responsible for overseeing and coordinating the AV/IT Installation department (design, installation, service and purchasing) with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentives to business ownership based upon performance and leadership ability. The ideal candidate will have strong leadership skills, a proven background in audio-visual systems and construction, an entrepreneurial mindset and a commitment to upholding our company's core values.

Reports to:  Operations Manager

Key Responsibilities:

• Manage multiple commercial AV/IT installation projects simultaneously, ensuring successful execution from project kickoff through completion.
• Lead and manage the Installation department team in achieving Key Performance Indicator (KPI) goals through accountability, coaching, and performance management.
• Coordinate, prioritize, and allocate personnel, equipment, and project resources to support efficient project execution and on-time delivery.
• Serve as the primary point of contact for customers throughout the project lifecycle, building strong relationships and ensuring exceptional customer satisfaction.
• Manage project scope, schedule, budgets, and labor resources to ensure projects are completed safely, on time, within budget, and in accordance with quality standards.
• Identify project risks, resolve issues proactively, and communicate project status to customers, leadership, and internal stakeholders.
• Build, develop, and lead high-performing installation teams by fostering professional growth, accountability, technical excellence, and ongoing training.
• Support continuous process improvement by implementing and adhering to EOS processes, operational workflows, and performance metrics.

Required Qualifications:

• 4+ years of superviory or management role coordinating installers, subcontractors and clients
• 10+ years of experience in Audio Visual installation and construction methodology experience
• CTS or CTS-I certification (preferred)
• Must have a strong understanding of Audio Visual and low voltage systems
• Must have a strong understanding of IT networks and standards
• Coordinate with the Project Engineer to fully understand project scope of work and resolve any site challenges
• Excellent written and verbal communication skills
• Adaptability to technology advancements and changing project requirements
• Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
• Knowledge of best project management practices and problem-solving abilities
• Project Management Professional (PMP) or technical degree preferred

To Achieve Top-Level Success, You Will Need To: 

• Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)
• Align with the Core Values of IM Solutions
• Work well under pressure and maintain the highest standards of integrity and teamsmanship

IM Solutions Core Values Alignment
Core values are the most important aspects of the IM Solutions culture.

• Life-Long Learning - Personal commitment in learning inspires us to continually grow
• Others Focused - Building strong realationships with team, customers and community
• Positivity - Positive thinking will give us positive results
• Solutionist - Passionate and reliable problem solving is in our DNA

If your personal core values align with ours, you can find success at IM Solutions.

Physical Demands

• Ability to drive a company provided fleet vehicle.
• Ability to load and unload equipment weighing a minimum of 35 pounds.

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

• Flexible 9/80 work schedule with every other Friday off
• Health, Dental and Vision Insurance
• Simple IRA with Company Match
• Paid time off
• Paid Holidays
• Employee Incentive Plan based upon KPI performance
• Comprehensive training program

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