Optical Technician/ Medical Assistant

Job Description

Job Description

At Complete Family Eye Care, we’re dedicated to delivering exceptional eye care in a welcoming and professional environment. Our team is passionate about helping patients see better and feel better every single day. We’re currently seeking an Optical Technician/ Medical Assistant to join our growing team and play a vital role in our patient experience. As a Technician, you’ll be the link between our optometrists and patients. Your role will be to ensure that every individual receives the highest quality of care, service, and support throughout their optical journey. We kindly invite those with prior experience as an Optical Technician or Medical Assistant to apply for this opportunity.   Responsibilities

• Conduct preliminary vision tests  

• Document patient medical and ocular history accurately

• Welcome and prepare patients for eye exams

• Clearly explain each step of the testing process

• Provide post-exam guidance

• Assist optometrists during eye exams or minor procedures

• Prepare and sanitize equipment and exam rooms between patients

• Manage patient flow to ensure efficient scheduling

• Accurately enter data into Electronic Health Records (EHR) and maintain HIPAA compliance

• Minimum 1–2 years of experience working as an optometric technician or in a similar eye care clinical setting OR working as a medical assistant in a healthcare setting IS REQUIRED

• Proficiency with pre-testing equipment

• Experience with Electronic Health Records (EHR) systems (Revolution EHR)

• Familiarity with optical terminology , lens materials, and frame types

• Ability to perform and interpret basic visual field tests

• Strong verbal and written communication abilities

• Comfort working with pediatric, geriatric, and special needs patients

• Ability to manage clinical flow efficiently and anticipate doctor needs

• Understanding of insurance verification and eligibility basics (vision vs. medical)

• Capable of scheduling and confirming appointments and maintaining clinical logs

• Excellent attention to detail

• Ability to work independently and in a team setting

• Calm under pressure; can multitask in a fast-paced office