Market Area Manager - Graziano's

Area Manager – Gourmet Markets Position Summary Directly oversee and coordinate the planning, organizing, training and leadership necessary to achieve financial and operational objectives for multiple markets. Understand and implement company policies, procedures, standards, specifications, guidelines and training programs. Assist in developing new market policies and procedures as directed. Key Responsibilities Ensure all market responsible units are making guests feel welcome and are given responsive, friendly and courteous service at all times. Communicate in a polite and professional manner with guests and coworkers, while creating a positive and productive working environment. Responsible for maintaining food production standards as per the Graziano’s manual and specifications. Hold team accountable to expected results. Closely work with HR and GMs in recruiting and developing team members, providing supervision, professional development, conducting counseling, performance evaluations and delivering recognition and reward. Achieve company objectives in sales, service, safety, quality and appearance of restaurant. Partner with the Director of Market Operations to develop and implement marketing and up-selling initiatives to promote restaurant food, beverage and services and to maximize overall revenue. Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly. Ensure minimization of costs including food, beverage, supply, utility and labor costs. Make every attempt to limit waste, always concerned with food preparation and consistency. Ensure cash handling procedures in accordance with market policies. Oversee all required paperwork, including forms, reports, schedules and ensure they are organized and completed in a timely manner. Review each location’s scheduled labor to ensure alignment with company’s objectives and ensure the manager anticipates business activity while ensuring all positions are staffed as needed and labor cost objectives are met. Knowledgeable of market policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules and procedures. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests. Fill in where needed to ensure guest service standards and efficient operations. Qualifications & Experience College degree required. Bachelor of Science degree in hotel/restaurant management is desirable; a combination of experience in fine dining and education will be considered as an alternative. Must have self‑disciplined, initiative and leadership abilities. Works well under pressure. Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Ability to communicate thoughts clearly and lead by example. Strong knowledge of profit and loss reports, supplies, equipment and inventory control. Proficient in Word and Excel. Must be able to work in a standing/walking position for 10+ hours. Wine knowledge required. Above‑average cocktail knowledge. Florida Sanitation Certification. Food Handler Certification required. Local candidates only: Miami Area, FL. Leadership experience specifics: multi‑unit management, new location launches, etc. Technical systems: POS, inventory software, etc. 5 years of leadership position in high‑volume gourmet markets or similar volume, full‑service multi‑unit chain. Experience training staff on company’s procedures and industry best practices a must. Must have a valid Florida Driver License. Travel to multiple locations within South Florida. Must own reliable transportation. Required language: bilingual (English/Spanish). Compensation Competitive salary based on experience and expertise. #J-18808-Ljbffr Graziano