Customer Service Representative

Customer Service Representative

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Benefits and perks include full medical, dental, and vision coverage for individual or family plan, life insurance, long- and short-term disability insurance, 401K matching program, and paid sick and vacation time.

Our core values are relationship driven, ethical, lead by example, accountable, team player, embrace dreams, diversity, community oriented, and open and honest communication.

Position summary: Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.

Essential duties and responsibilities include adhering to the Core Values of 1st Security Bank and demonstrating dependability and reliability in all aspects of the position, understanding and adhering to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers, following cash handling procedures and being effective and proficient in counting cash and making deposits for customers, taking ownership of the customer experience by being present and willing to help, helping achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers, participating in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management, being fully knowledgeable and skilled in the areas of teller, vault, and safe deposit, processing monetary transactions and balancing cashbox daily, receiving and processing name and address changes and other account maintenance, as necessary, researching and resolving customer complaints when necessary and assisting other employees and departments whenever possible, knowing the features and benefits of 1st Security's products and services, being able to multi-task and prioritize, participating in branch operational and audit activities as assigned, following appropriate steps to ensure branch security, adhering to 1st Security Bank policies and procedures, supporting management decisions and goals in a positive, professional manner and representing the bank with a high level of integrity, traveling to assigned 1st Security Bank locations as business needs require, and performing other duties as assigned.

Education and/or experience: High school diploma or equivalent and at least one year experience within a financial institution. Requires a basic knowledge of all applicable regulations that pertain to this position. Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs. Must be bondable.

Computer skills: To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

Physical demands and work environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters. The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies. As part of the daily work demands, occasional lifting and moving of objects up to 25 pound is required. The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment. The employee must be willing and able to interact frequently with the general public.