Fragrance Specialist - Selfridges Birmingham

Fragrance Specialist Location: Selfridges BirminghamContract: Permanent, 37.5 hours/week, any 5 in 7 daysCHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.Your role @CHANEL:As a Fragrance Specialist, you will play a key role in elevating the fragrance category through immersive consultations, storytelling, and service-led experiences that connect clients deeply with our brand. Whilst you will be a passionate champion for fragrance, your role also contributes to the overall success of the counter through the promotion of makeup and skincare.You will lead by example in delivering a best-in-class client experience, support business growth through innovative events, and act as a mentor and ambassador to colleagues.What impact you can create at CHANEL: Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channelsDeliver expert personalised fragrance consultations that captivate and educate clientsShare product benefits, category knowledge, and application techniques with confidence to clients and colleaguesHost masterclasses and in-store events to elevate fragrance categoryUse clienteling and data capture tools to actively recruit new clients and grow client portfolioAchieve individual and counter sales targets & KPIsWhat you will bring to the role:A collaborative and team-first mindsetA passion for client experience and storytellingThe ability to quickly build rapport and create meaningful client connectionsConfidence in delivering fragrance workshops and engaging eventsA strong understanding of perfumeryExperience in a client-facing retail environmentYou are energised by:Creating memorable and emotive experiences for clientsWorking in a collaborative environment that encourages people to perform their bestProviding coaching and guidance to team members on all aspects of fragrance, empowering them to confidently deliver exceptional customer service and achieve sales goalsUsing empathy and insight to understand client needsContributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of womenWhat will you gain from this experience: The opportunity to be part of a globally recognised luxury brand known for its timeless heritageYou will be empowered to take ownership of your impact within CHANELAdditional training within fragrance to develop skillsetThe UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journeyBenefits at CHANEL:Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones *Benefits are eligibility dependant and subject to change at any timeAt CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.SummaryLocation: BirminghamType: Full time