Benefits Center Agent - Full Time - Onsite Charlotte, NC

Benefits Center Agent - Full Time - Onsite Charlotte, NC Classification: Non‑exempt Type: Full Time – Weekdays – Onsite Charlotte, NC Location: Charlotte, NC, US Summary: Benefits Center agents help callers seeking benefits for a pregnancy or for parents with children under the age of 3. The agent learns about the caller’s situation and recommends programs that best fit their needs, including online classes to earn free diapers and access to programs like the Nurse Family Partnership (NFP). Human Coalition is a Christian pro‑life organization. Essential Functions: Answer inbound calls Make outbound calls Utilize the CRM database (Salesforce) Set appointments Listen attentively to callers (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position) Minimum Qualifications: Passionately aligned with the mission and vision of Online for Life Excellent communication skills Self-motivated, able to multitask and goal focused Service oriented Excellent computer skills Able to work well in a team environment Adaptable to change Bilingual (English & Spanish) Education and Experience: Sales experience preferred; background in pro‑life, crisis center, or call center helpful. Supervisory Responsibility: None EEO Statement: Online for Life is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, religion, national origin, age, sex, marital status, disability, or veteran status. Work Schedule: Monday – Thursday, 8:00 a.m. – 4:45 p.m.; Friday, 8:00 a.m. – 3:30 p.m. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr Human Coalition