Applications Engineer II

Applications EngineerApplications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.Location/Region: This position is located in Wixom, MI and will potentially travel 30-50%. Must live in Michigan and be commutable to the Wixom Location.Hybrid: 3 days in office and 2 days remote.Training Delivery and Curriculum DevelopmentDeliver comprehensive training on ZEISS Industrial Metrology systems, including:Standard in-house training sessionsOn-site training programsCustomized, client-specific training coursesCollaborate with internal teams to develop and maintain an effective and up-to-date training curriculum.Technical SupportProvide remote and on-site technical support for ZEISS Industrial Metrology systems, including:Addressing customer inquiries related to software and applications.Rapidly assessing and prioritizing customer issues based on urgency and impact.Supporting internal ZEISS teams with software and application expertise.Assisting with software and system testing to support product development.Documenting and reporting software performance issues accurately.Delivering after-sales technical support to ensure successful systemProvide foundational support for IT-related issues, including:Windows operating systemsNetworking and connectivityDatabase managementProject-Based Applications ExpertiseSupport project-related activities by:Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion.Preparing and maintaining project data.Implementing quoted application solutions through remote, classroom, or on-site delivery.Do you qualify?Bachelor's degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required.The AE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.Strong ability to interpret engineering drawings for dimensional control requirements.Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.Self-motivated learner with the ability to independently acquire knowledge to address customer needs.Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus.Requires a valid Driver's LicenseWe have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick payThe list goes on!Your ZEISS Recruiting Team:Holly Greenwood-MosherZEISS provides Equal Employment Opportunity without unlawful regard to an Applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).