Quality Assurance Lead

Arthur Lawrence is looking for a Quality Assurance Lead one our clients project based on Remote. Please find the job description below Must-Have Skills: 7 years of Quality Assurance experience in contact centers, customer service, or operations environments 3 years of experience leading QA teams, directly supervising and managing QA analysts Proven ability to design, implement, and manage QA programs, frameworks, methodologies, scorecards, and governance processes. Nice to Have Skills: Experience driving continuous improvement and maintaining consistent quality standards across customer service or operational teams. About Us: Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council. Recent Associations & Acknowledgments: Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle IAOP Award; Ranked in the top 100 internationally Ranked among the Inc 5000 twice – as one of the FASTEST GROWING COMPANIES OF AMERICA Member of HMSDC, NMSDC and NY&NJMSDC Our Seven Pillars: We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation. #J-18808-Ljbffr