Virtual Care Access Concierge( RN )-Telehealth-1

Virtual Care Access Concierge (RN) - Telehealth - 1

The Virtual Care Access Concierge Registered Nurse (RN) reports to the Telehealth Nurse Manager of Telehealth Centralized Support/Virtual Specialty. Under general supervision and in collaboration with the interdisciplinary team, this concierge role ensures patients requiring escalation from a virtual visit receive a seamless transition to the appropriate next level of care without being lost during the handoff. This role removes friction from care transitions, reduces patient effort, and improves timely access while maintaining continuity of clinical information.

Additional Job Description

Minimum Requirements: Bachelor of Nursing degree preferred. RN staff hired on or after July 1, 2013 with an Associate or Diploma degree in nursing are required to be enrolled in an accredited BSN program within two years and successfully obtain a BSN degree within four years of the RN hire or reclassification date. Refer to policy A141 for more details. A minimum of one year of work experience as a registered nurse required. Licensure as a registered nurse by the South Carolina Board of Nursing or a compact state. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required.

Physical Requirements:

• Ability to stand or sit for extended periods of time.
• Proficiency in manual dexterity and fine motor skills for tasks such as taking patient vitals, administering injections, or conducting physical exams.
• Capacity to lift and move patients or medical equipment as needed.
• Visual acuity and color perception to accurately read medical charts, documents, and monitors.
• Auditory ability to effectively communicate with patients and colleagues, as well as to perceive important sounds such as alarms or patient instructions.
• Stamina and resilience to handle the physical and emotional demands of providing patient care, including long shifts and potentially stressful situations.
• Mobility to navigate clinical environments, including moving between patient rooms, offices, and other areas of the facility.
• Compliance with infection control protocols and proper use of personal protective equipment to maintain a safe and healthy work environment.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.