Food Server (Harrah's Philadelphia)

Job Summary

Consistently demonstrates superior customer service skills to external and internal guests by displaying Family Style Service behaviors and Family Style Service skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests.

Greets guest at assigned tables and ensures each guest has a dining room menu; obtains the meal and beverage order and gives to kitchen personnel for preparation. Obtains the food and beverage when prepared, delivers order to respective guest, and then moves on to service another table. Returns to each assigned table periodically to ascertain whether additional items are desired. When guests have completed their meal, a dessert is suggested and check presented. Requires having a basic knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures. Responsible for cash and comp-check transactions. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in RAMP certification.

How You Will Create the Extraordinary

• Required to take and pass a Food Service Sanitation course within ninety (90) days of accepting the position.
• Ability to carry and balance service tray on shoulder.
• Must have legible handwriting.
• Prior waiter/waitress experience preferred.
• Able to read English and requires basic math skills.
• Able to change schedule with short notice.
• Able to work in a smoke-filled environment and is able to sit and stand for prolonged periods of time.
• Accepts feedback and coaching from supervisors

What You Will Need

• Must be 18 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist and reach
• Must be able to work from a standing position
• Ability to work in a smoking and pet-friendly environment

Job Info

• Job Identification 85444
• Job Category Food and Beverage & Culinary
• Job Schedule Full time
• Locations Harrah's Philadelphia