Loss Recovery Coordinator

Grow Financial Federal Credit Union Job Post

At Grow Financial Federal Credit Union, we believe in service to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our "work from where you do your best work" strategy provides flexibility to our team members who currently reside across the U.S. with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow people, communities, money and dreams.

Some of our Benefits/Perks:

• Work-life balance: 15 days of paid vacation to start, plus paid holidays and sick time
• Family-first benefits: Paid family leave for eligible team members
• Community impact: Two paid volunteer days each year
• Professional development: up to $5,250 annually for full-time team members and $2,625 for part-time team members
• Retirement readiness: 401(k) with employer contributions and matching totaling up to 8% for team members
• Comprehensive healthcare: Medical, dental, vision, virtual care, and mental health support
• Financial perks: Special team member discounts on consumer loans
• Career growth and development: Dedicated in-house training team focused on helping you reach your full potential

Responsibilities

Performs all clerical functions including document-related functions for the Loss Recovery Team. Data input into Symitar & collection software on members' accounts. Processes member payments received via check and ACH. Completes daily negative share charge off report and general ledger reconciliation. Processes attorney and collection agency remittance files. Processes and distributes mail for Loss Recovery and Bankruptcy Teams.

This is an in office position at our New Tampa location. Qualified candidates must live in Tampa Bay

Qualifications

Required Skills/Experience:

• High School Diploma or GED required.
• One year of customer service experience required. Prior collections or loss recovery experience preferred.
• Ability to use business machines. PC experience required.
• Good communication skills with excellent grammar.
• Bilingual (Spanish speaking) preferred.

Physical Demands:

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment:

• In office position at New Tampa location. Qualified candidates must live in Tampa Bay.
• Sedentary role
• Flexible work schedule that may include evenings.

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled