FOH Lead

FOH Lead Company: Gina’s Stonefired Italian Location: Franklin, TN (South of Downtown) Position Type: Hourly, Full-Time (~36 Hours/Week) Schedule: Tuesday – Sunday (Set Shift Matrix, Closed Mondays) Compensation: $13/Hour Base + Front-of-House Tip Share (Expected All-In Yield: $24+/Hour) Position Overview We are hiring an autonomous, high‑caliber Front of House (FOH) Lead to anchor our front‑of‑house operations, register interface, and order fulfillment logistics. This is a hands‑on, high‑velocity leadership role designed for a seasoned professional who thrives on operational precision, check‑size optimization, and absolute order accuracy. You will report directly to ownership and hold execution authority over the front deck. This position offers complete day‑to‑day autonomy during shifts, backed by an environment free of late-night bar hours (doors close at 8/9 PM). Core Responsibilities POS & Counter Control: Own the point‑of‑sale terminal, incoming phone lines, and walk‑in guest interface with professional speed and communication layout. Order Quality Assurance: Personally audit, pack, and stage all native online, third‑party delivery, and walk‑in takeout orders to guarantee 100% item completion and zero‑defect accuracy. Revenue Optimization: Actively drive incremental topline growth at the register through high‑engagement, natural upselling (beverages, premium toppings, side pairings). Cash & Drawer Integrity: Execute opening setup configurations and end‑of‑day register drawer counts with zero discrepancies. Maintain an immaculate, highly organized front service counter. Operational Adaptability: Partner seamlessly with the kitchen production line to manage ticket pacing and maintain steady floor velocity during peak weekend surges. Requirements 2+ years of high-volume fast‑casual or full‑service restaurant experience with keyholder, floor lead, or shift coordinator responsibility. Complete proficiency navigating modern, cloud‑based POS hardware and multi‑channel digital order queues. Grounded customer‑resolution skills—the ability to maintain absolute professionalism and clear head under high‑volume pressure. Total reliability to execute a fixed 36‑hour weekly block (Tuesday through Sunday). Must pass a standard background check and cash‑handling verification screening. Perks & Compensation Breakdown Stable Schedule: A guaranteed, predictable ~36‑hour weekly block with consistent shifts. Quality of Life Hours: No 2:00 AM bar closures. Shifts wrap up shortly after our standard 8:00 PM / 9:00 PM closing time. Direct Impact: Work directly with an engaged owner‑operator, completely insulated from corporate chain bureaucracy. #J-18808-Ljbffr