Customer Engagement Representative

Job Description

Job Description

Customer Engagement Representative

Location: Remote or Saint Louis, MO - North Hanley Road

Salary Range: $ 60,000.00 to $ 67,000.00

About SKF:

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

Were guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

Were a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

Learn about SKF at

At SKF, we believe in building a smarter, more connected world through innovative engineering and strong customer partnerships. Within our global Maintenance Products and Power Transmission (MPT) business, we are a dynamic and entrepreneurial team delivering high-quality solutions and services to customers worldwide.

To our team, we are looking for a driven and service-minded Business Support Representative. In this role, you will play a key role in ensuring smooth operations, efficient order handling, and excellent customer experience across the Americas region, working closely with sales units, customers, and internal stakeholders. If you are passionate about service, accuracy, and continuous improvement, this is an opportunity to make an impact in a global organization.

What you can expect in the role:

In this role, you will be the first point of contact for customer and sales, ensuring responsive and professional experience by managing and processing customer inquiries, quotations, and orders through systems and email with high accuracy and efficiency. Furthermore, you will:

• Handle invoicing, order processing, and credit management in ERP systems (e.g. SAP, DOH/AS400), and maintain high-quality data in systems and tools.
• Provide timely and accurate information on lead times, order status, availability, and logistics, and coordinate deliveries and support complex logistics scenarios across the region.
• Identify opportunities for improvement and actively contribute to enhancing processes, tools and ways of working, and collaborate across sales, supply chain, and other functions to deliver a seamless end-to-end process.

We expect you to have:

• Experience of customer service, business support, or order management, with experience working with ERP systems (SAP and/or AS400/DOH preferred) and strong Excel and data management skills.
• Experience working in an international or cross-functional environment, with ability to influence outcomes and effectively collaborate across diverse internal teams.
• Strong communication and organizational skills, with a customer service-oriented mindset with problem-solving abilities.
• Solid interpersonal skills, including empathy, adaptability and resilience, enabling you to connect well with customers and anticipate their needs.

As this is a global position working across countries and regions, business-level proficiency in English is required, and Spanish language skills is considered a plus.

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are just be yourself. #weareSKF

Our offer

• A truly international role with daily interaction across regions, teams, and functions
• A collaborative and supportive team where your ideas for improvement are valued
• A role where you directly contribute to customer satisfaction and operational excellence

What Youll Love About SKF:

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.

Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.

Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.