Restoration Supervisor

SERVPRO of Danville, Pittsylvania County - Restoration Supervisor

Do you love helping people through difficult situations?

Then, don't miss your chance to join our franchise as a new Restoration Supervisor. As a new Restoration Supervisor at SERVPRO of Danville, Pittsylvania County, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

We are a new SERVPRO franchise in Danville, VA. We are part of a team that is a national leader in property disaster restoration, restoring structural and personal property damage caused by water, fire, mold, biohazard, and other conditions. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We work on commercial projects as well as residential losses and everything in between. We have a long-standing reputation as a leader in our industry.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened®!"

The Role:

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company's Here to Help® commitment. You will be first on the scene to help people cope with water, fire and other disasters. From securing the property, to cleaning and drying, to contents restoration, all the way through rebuild. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

The Details:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control, this is a labor intensive position
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

What you must have:

• Effective written and oral communication skills
• 1 year experience in cleaning/restoration preferred
• Proficient in use of moisture meters and drying equipment
• High school diploma/GED
• IICRC certifications preferred
• Valid driver's license
• Ability to travel locally and out of state when necessary, no overnight travel required
• Ability to successfully complete a background check subject to applicable law
• Ability to multitask and meet deadlines
• Basic "carpentry" skills and demolition experience are preferred
• Basic math skills
• Proficient in the use of a computer and software programs
• Ability to work nights and weekends in an on-call rotation
• Strong work ethic, high energy, and the drive to go the extra mile to achieve excellence
• Positive team attitude! We work hard, we have fun, and we have each other's backs!
• The desire to learn, grow, and develop your career

Physical Requirements:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to don and doff personal protection equipment to minimize potential exposure to chemicals and biohazards

Pay Rate: Starts at $41,600 - $60,000 per year based on experience, with possibility of overtime pay, Bonuses and increases based on merit.

Performance bonuses available once training period is completed. Paid Holidays and Vacation

Schedule: Standard 8 hour shift, Monday - Friday, Rotating On call schedule

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Each SERVPRO® Franchise is Independently Owned and Operated.