Laundromat Attendant

Job Description

Job Description

Family-Owned Atmosphere: Enjoy a close-knit work environment where you’re valued as part of the family, with open communication and support at every level.

Cutting-Edge Equipment: Work with the latest innovative technology, enhancing your skills and efficiency on the job.

Community Commitment: Be part of a team that cares deeply about serving the Central KY communities, making a positive impact on our neighbors and fostering lasting relationships.

Why Choose Apex Solutions?

• $10-$15 Per hour
• WORK-LIFE BALANCE 
• Standard Working Shifts-    Monday-Friday / 8am - 3pm and Wed-Fri 3pm-8pm Sat-Sun 7am-3pm
• 401(k)retirement plans with company matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 40 hours + of PTO Accrued per Year
• 4 Paid Holidays Off
• Company-Provided  uniforms ( t-shirts)
• Team-Focused Work Environment
• Win! Paid time off when you get 5-star reviews from customers
• our customers as well as the greater good by contributing to both local and global causes.
• Office Support : We have a dream team of office employees that are dedicated to making your life easier from the Warehouse to Dispatch & Customer Service, to Marketing and HR

Job Duties & Responsibilities

• Greet customers in a friendly and professional manner.
• Assist customers with operating washers, dryers, payment systems, vending machines, and other equipment.
• Keep the laundromat clean and presentable throughout the entire shift.
• Clean and disinfect washers, including doors, drums, detergent compartments, and exterior surfaces.
• Clean dryer lint screens and surrounding areas regularly.
• Wipe down folding tables, chairs, counters, carts, doors, windows, and other customer areas.
• Sweep and mop floors as needed throughout the shift.
• Clean and maintain restrooms and restock supplies.
• Empty trash cans and replace liners before they become full.
• Keep entrances, sidewalks, and parking areas clean and free of trash when assigned.
• Monitor washers and dryers for leaks, unusual noises, error codes, overheating, or other problems.
• Immediately report equipment malfunctions, water leaks, electrical concerns, safety hazards, or property damage.
• Place malfunctioning equipment out of service when directed and clearly identify it for customers.
• Monitor the facility for unsafe conditions and correct or report them promptly.
• Maintain an organized attendant/work area.
• Refill vending products and laundry supplies when required.
• Maintain appropriate inventory of detergent, bags, cleaning products, restroom supplies, and other consumables.
• Notify management when inventory is running low.
• Handle customer questions, concerns, and complaints professionally.
• Follow company procedures regarding refunds and customer credits.
• Monitor the facility to discourage vandalism, theft, misuse of equipment, and inappropriate behavior.
• Report suspicious activity or serious incidents to management immediately.
• Complete opening and closing procedures when assigned.
• Secure doors, equipment, cash, keys, and company property according to company procedures.
• Complete required daily cleaning and inspection checklists.
• Perform additional duties reasonably related to the operation of the laundromat.

Wash-Dry-Fold Responsibilities

If the laundromat offers wash-dry-fold service, the attendant may also:

• Receive and properly label customer laundry.
• Weigh laundry and accurately document orders.
• Keep each customer's laundry completely separated.
• Follow customer washing and drying instructions.
• Properly sort clothing by color, fabric, and washing requirements.
• Inspect pockets and identify items requiring special handling.
• Wash and dry clothing using appropriate machine settings.
• Neatly fold and package completed laundry.
• Verify orders before returning them to customers.
• Maintain accurate customer/order information.
• Keep wash-dry-fold work areas clean and sanitary.
• Notify management immediately of damaged, missing, or questionable items.

Cash & Payment Responsibilities

When applicable:

• Handle cash and electronic payments accurately.
• Follow company procedures for refunds and credits.
• Maintain accountability for company money during the shift.
• Never remove, borrow, or use company funds for personal purposes.
• Immediately report payment-system or coin-machine problems.
• Complete required end-of-shift cash documentation.

Safety Responsibilities

• Keep floors dry and immediately address water spills or leaks.
• Place warning signs around wet or hazardous areas.
• Keep aisles, exits, and emergency equipment unobstructed.
• Know the location of fire extinguishers, first-aid supplies, emergency shutoffs, and emergency exits.
• Follow manufacturer and company requirements when using cleaning chemicals.
• Never mix incompatible cleaning chemicals.
• Wear appropriate personal protective equipment when required.
• Report injuries, customer accidents, equipment damage, leaks, electrical problems, or other safety incidents immediately.
• Do not attempt electrical, gas, plumbing, or mechanical repairs unless specifically trained and authorized.

Required Skills

• Dependable and punctual.
• Friendly and professional customer-service skills.
• Ability to work independently without constant supervision.
• Strong attention to cleanliness and detail.
• Good organizational skills.
• Ability to follow written procedures and checklists.
• Basic math and money-handling ability.
• Ability to communicate effectively with customers and management.
• Ability to remain professional when dealing with difficult customers.
• Willingness to clean restrooms, floors, machines, trash, and other facility areas.
• Ability to recognize equipment or safety problems and promptly report them.
• Honest and trustworthy when handling company property and customer belongings.

Physical Requirements

The employee must be able to:

• Stand and walk for extended periods.
• Frequently bend, reach, twist, and kneel.
• Push and pull laundry carts.
• Load and unload washers and dryers.
• Regularly lift and carry laundry, supplies, and trash.
• Perform repetitive folding and cleaning tasks.
• Work around heat, humidity, laundry chemicals, and operating machinery.

Minimum Requirements

• High school diploma or equivalent preferred.
• Prior customer-service, cleaning, hospitality, retail, or laundromat experience preferred but not required.
• Reliable transportation to and from work.
• Ability to work assigned shifts, including evenings, weekends, and holidays when required.
• Ability to follow company policies and safety procedures.
• Ability to pass any company-required background screening.

What Success Looks Like

A successful Laundromat Attendant keeps the facility clean, safe, organized, and customer-ready at all times . Customers are greeted and assisted promptly, equipment problems are reported quickly, wash-dry-fold orders are completed accurately, and the next employee arrives to a facility that is properly stocked and ready for business.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment