Pharmacy Account Director

Pharmacy Account Director Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. This position will require travel up to 50% across Central Time Zones. Alternate locations may be considered with ideal candidates being located in Central Time Zones. The Pharmacy Account Director is responsible for developing and maintaining relationships with external employer group clients within a Pharmacy Benefit Management (PBM) environment, serving as the primary client‑facing lead and trusted advisor. This role is accountable for delivering strategic insights, managing pharmacy benefit performance, and driving client satisfaction through strong consultative skills and data‑driven recommendations to optimize cost, utilization, and overall pharmacy outcomes. How You Will Make an Impact Primary duties may include, but are not limited to: Serve as the primary client‑facing representative, managing day‑to‑day client inquiries while building and maintaining strong relationships with employer group clients and associated consultants/brokers. Execute strategic account plans by consulting with key decision makers and stakeholders, providing data‑driven insights on pharmacy utilization, spend, and market trends to inform client‑specific strategies. Lead and support contract negotiations and renewal activities, including participation in RFP processes. Develop and deliver strategic benefit design recommendations, programs, and solutions to help clients manage pharmacy spend and improve outcomes. Partner cross‑functionally with internal teams (account management, clinical, and operations) to deliver seamless service and implement client‑specific solutions. Maintain accurate documentation of client interactions, strategies, and activities within CRM tools (e.g., Salesforce). Minimum Requirements Requires a BA/BS and a minimum of 5 years of related experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, & Experiences Prior experience in the healthcare industry with a strong focus on Pharmacy Benefit Management (PBM), ideally within payer or PBM organizations. Demonstrated experience managing large, complex employer group clients (including national accounts with significant member populations) in a client‑facing account management role. Experience with PBM contracting, including negotiation, redlining, and renewal of client agreements, as well as participation in RFP processes. Strong analytical capabilities with the ability to interpret pharmacy utilization, claims, and spend data to develop strategic, client‑specific recommendations and cost‑containment strategies. Proven ability to build relationships and present strategic insights to executive‑level stakeholders, while partnering effectively with internal teams, consultants, and brokers. Experience utilizing CRM tools such as Salesforce to manage client activity, maintain documentation, and support a highly organized, client‑facing environment. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem‑solving skills, facilitation skills, and analytical skills. $156,816.00 to $235,224.00 Locations: Illinois & Minnesota. In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 Florida Agency for Health Care Administration. #J-18808-Ljbffr Elevance Health