Expert System Operations Manager

Select how often (in days) to receive an alert: Expert System Operations Manager Date: Jul 24, 2026 Location: Any city, MT, US, 99999 Work Mode: Virtual (Exception only) Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The Gainwell Systems Manager is a strategic, technical, and operational leader accountable for the performance, availability, modernization, and delivery of all systems supporting the Medicaid Management Information System (MMIS) and related enterprise services. This role drives IT service management (ITSM) maturity, ensures seamless operations, and enforces governance over system changes, incidents, and escalations. As a core member of the account leadership team, the Systems Manager owns system health, enforces escalation and ownership protocols, and ensures all systems and services are optimized, secure, and aligned with contractual and business outcomes. This role is not a traditional Project Manager or HR People Manager, but is accountable for the systems team’s technical delivery, excellence, and cross-functional coordination. Your role in our mission 1) Operational Oversight & Systems Health Own end-to-end Gainwell system availability, performance monitoring, and operational continuity. Lead Root Cause Analysis (RCA) and implement permanent corrective actions for all major incidents (P1/P2). Maximize system updates, patches, and troubleshooting efforts. Responsible for defect tracking (PROD and non-PROD). Ensure system observability #J-18808-Ljbffr