Bank Teller & Customer Care Specialist

Company Overview Southern Bancorp is a Community Development Financial Institution (CDFI) that serves predominantly underserved communities within the region. The organization combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Job Summary This position provides prompt, efficient, and friendly service to customers, involving the receipt and payment of cash, while recognizing customers' needs with suggestions appropriate to the Bank's services. The employee follows established policies and procedures for this area, in accordance with the Bank’s guidelines and the supervisor's direction. Responsibilities Responds to customer inquiries as appropriate. Maintains proper cash levels in drawers, keeps cash secure, and ensures a high level of safety for the Bank. Accepts checks for cashing, receives checking and related accounts, accepts deposits, verifies cash and endorsements, makes change, and issues receipts. Receives savings deposits, pays withdrawals after verifying balance and signature, and redeems U.S. Savings Bonds. Receives loan payments when installment loan coupons accompany payments. Processes night deposits and mail-in deposits. Processes cashier’s checks, cash advances, and other Bank services. Accepts applications and issues U.S. Savings Bonds. May service ATMs according to schedule or need. May accept tax deposits and various utility payments. Opens safety deposit boxes. Completes Currency Transaction Reports (CTR) as needed. Performs the duties of branch Customer Service Representative (CSR) on a scheduled Saturday rotation. May assist with opening new accounts. Cross-sells Bank and affiliate services. Completes all required training. Performs other related duties as required or assigned. Requirements High school diploma or equivalent. One to two years of customer service and cash handling experience required; experience in a bank or similar financial institution preferred. Strong customer contact skills to meet and greet the public in a friendly and courteous manner, responding to a variety of situations in a professional manner. Ability to maintain confidentiality of the Bank’s records and customer transactions. Detail-oriented, accurate, and able to multi-task; possesses good mathematical aptitude. Ability to operate a computer terminal, 10-key, and other general office equipment. Willingness to be involved and represent Southern Bancorp through civic and community organizations. Physical/Sensory Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What we offer our employees A positive impact on Your Future: 401(k)/Roth plan with immediate eligibility and employer match up to 6% Employee stock ownership plan Discounted rate on primary home mortgage Credit and housing counseling as well as free financial education tools available to customers and employees Benefits to improve your health: Two medical plans available - low-deductible PPO plan or HRDHP with Health Savings Account Dental and vision insurance Employer paid life and long-term disability insurance Retirement plan with generous company match and employee stock purchase option voluntary life insurance options for employee, spouse, and children The opportunity to nurture your well-being: Paid holidays and paid time off Bonus plan Opportunity for merit raises Employee reward and recognition programs Community service opportunities Equal Opportunity Employment Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, and status as a qualified individual with disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working‑class backgrounds, women, and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities. #J-18808-Ljbffr Southern Bancorp