Business Analyst II, Recruiting OPs Center, Measurement Strategies Services

Business Analyst

We are seeking a Business Analyst to join the Measurement Strategy Services (MSS) team within Recruiting Process Optimization (RPO). This role is responsible for developing and operationalizing a comprehensive measurement framework for Amazon's corporate hiring process. The Business Analyst will design inspection and testing frameworks, build monitoring platforms, and measure the impact of product features and process changes on Quality of Process and Time to Hire.

Key job responsibilities:

• Develop a cohesive measurement system for the corporate hiring process, including process inspection and product testing frameworks
• Explore and define metrics across recruiting data warehouses and clickstream/behavioral analytics platforms
• Build and iterate on Excel/Quicksight monitoring dashboards to detect deviations, anomalies, and process defects proactively
• Define process-based KPIs and evaluate product impact by analyzing metric trends pre- and post-feature release
• Provide metric shortlisting and delivery support integration of the measurement framework into A/B testing and experimentation platforms for causal validation of product feature impacts
• Partner cross-functionally with product, technology, analytics, and process optimization teams to align on measurement standards and data models
• Conduct deep-dive analyses into anomalies and translate findings into actionable recommendations for leadership

A day in the life:

• Define process KPIs, create and monitor control charts to identify deviations and anomalies across cycle time, adoption, and system health dimensions
• Prototype and refine inspection metrics using Excel, Quicksight, and business intelligence tools
• Collaborate with Product Managers, BIEs, and domain SMEs to define and validate new metrics
• Analyze pre/post feature release data to assess product impact
• Prepare measurement insights for Weekly Business Reviews (WBRs) and leadership inspection mechanisms
• Document measurement methodologies, standard operating procedures, and metric definitions
• Participate in experiment design discussions and support A/B test setup and analysis

About the team:

Measurement Strategy Services (MSS) drives data-driven process improvement through takt time analysis, defect detection, experimentation, and product measurement. The team ensures decisions are grounded in concrete data — identifying opportunities, validating improvements, and maintaining process excellence across recruiting operations.

Recruiting Process Optimization (RPO) is a centralized function within Amazon Talent Acquisition that standardizes and optimizes recruiting processes through technology integration and data-driven decision-making. RPO connects product teams, analytics partners, and frontline recruiters to deliver measurable value across efficiency, quality, and strategic alignment.