Director, Customer Engineering

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role
We are on the hunt for a Director of Customer Engineering for the Eastern United States to steer the direction for our customer architect team. At Elastic, our solutions are tailored to provide Observability, Cybersecurity, and Search AI, and we need a leader who is technically adept and can drive our teams to ensure our customers derive the most value from our offerings. In this leadership position, the ideal candidate is a unique blend of a people-focused, business-driven, and technically-savvy leader. You will directly lead all aspects of a high performing team of Customer Architects. Having an intimate understanding of our technical solutions is crucial to empathize with your teams challenges and derive strategic solutions. The Director of Customer Engineering plays a pivotal role in representing Elastic at the forefront. Given the intrinsic technical nature of our offerings, its crucial for the Director to be proficient in the intricacies of our solutions, ensuring they can effectively communicate their value and drive consumption. This role requires frequent face-to-face engagements, making it essential for the candidate to excel at in-person presentations, discussions, and building strong relationships rooted in technical trust. With the need to partner with a wide array of customers, travel becomes inherent to this role. Candidates should be primed for 25% travel, geared towards promoting and amplifying the consumption of our Elastic solutions across the Americas.

What You Will Be Doing

Leadership: Lead and mentor Customer Architects, encouraging a culture of collaboration, innovation, and customer-centricity.

Technical Acumen: Serve as the technical pillar of leadership, ensuring that the regions strategies align with the technical nuances of our solutions. A background in sales engineering leadership is beneficial.

Strategic Planning: Employ both urgent and strategic approaches to address critical situations, instilling processes that address challenges at scale. Ensure that teams in the region are geared towards helping customers realize value and driving consumption.

Market Knowledge: Leverage your experience with distributed datastores, and areas such as observability, cybersecurity, or search to bring depth to the teams understanding of the market. Experience in Vectors, Machine Learning, and GenAI will be an added advantage.

Collaboration: Work in tandem with regional sales leaders, account teams, and other stakeholders to ensure seamless communication and alignment of objectives.

What You Bring

Bachelors degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.

Proven experience leading teams centered on consumption.

Technical expertise in distributed datastores, and areas like observability, cybersecurity, or search. Familiarity with Elastic solutions will be a significant advantage.

Familiarity or experience in the realms of Vectors, Machine Learning, and GenAI.

Strong interpersonal and communication skills, with the ability to articulate complex technical concepts to a varied audience.

Ability to balance urgency with strategic planning, ensuring teams are always aligned with company and customer objectives.

Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary

Health coverage for you and your family in many locations

Ability to craft your calendar with flexible locations and schedules for many roles

Generous number of vacation days each year

Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service

Up to 40 hours each year to use toward volunteer projects you love

Embracing parenthood with a minimum of 16 weeks of parental leave

Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email View email address on click.appcast.io. We will reply within 24 business hours of submission.

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is listed below: $230,300—$364,300 USD. The typical starting salary range is $161,300—$255,100 USD. The typical starting Target Variable range is $69,000—$109,200 USD. Employees may participate in Elastic’s stock program, a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, and other benefits with a holistic emphasis on employee well‑being.

Elastic develops and distributes technology subject to U.S. and other countries’ export controls and licensing requirements for persons located in or nationals of certain sanctioned countries. If you are located in or are a national of one of the listed countries, an export license may be required as a condition of employment.

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